case manager

POSITION SUMMARY 

The Case Manager (CM) should be someone who takes initiative, can multi-task, and is able to manage a large caseload. The CM provides assessments, assignments, and accountability to guests and participants in our facilities and programs. 

RESPONSIBILITIES 

General  

• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers. 
• Upholds all residential and DRM program policies and written agreements. 
• Develops a case plan with individualized goals based on individual needs, and facility/program requirements. Identifies action steps necessary to achieve goals, and monitors progress through scheduled follow up meetings. 
• Performs comprehensive assessment of participant needs. 
• Recommends the necessary level of intervention. 
• Develops and regularly modifies treatment service plan as appropriate. 
• Monitors and assesses participant progress towards identified goals. 
• Holds case planning meetings with clients, including scheduled and walk-in appointments.  
• Monitors case planning appointments, schedules new clients, and assesses continued availability of participant needs and the current bed list to make sure a maximum number of appointments are offered. 
• Maintains professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information. 
• Oversees participant case files to ensure progress. 
• Regularly updates all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROIs. 
• Documents all meetings, referrals, and services in SCRIBE and utilizes the appropriate templates.  
• Attends staff meetings, and is prepared for case manager and team meetings to address complex cases and needs.  
• Provides SCRIBE reports, spreadsheets and statistics as requested. 
• Facilitates Community Provider visits with clients including case note documentation in Scribe (DHS, MAT, Child Support, VA, SSI/SSDI Attorney).  
• Collaborates, communicates, and advocates with service providers in the government, medical, mental health, housing, benefits acquisition, employment, legal, and veterans, etc. fields to aid clients toward a successful transition into long-term programs or sustainable housing. 
• Facilitates Community Provider visits with clients as assigned, to include, signing up clients to meet with Community Providers.  
• Collaborates with other DRM personnel regarding participant evaluation, goals and continuity of care. 
• Engages in ongoing training as assigned by the direct supervisor and leadership team. 
• Participates in care/integration/oversight of interns and volunteers as requested. 
• Seeks to develop a continuing knowledge of the field, what services are provided in the community, and establishing communication with those entities.  
• Other duties as assigned by direct supervisor. 

WORKING CONDITIONS 

• Occasional lifting up to 35 lbs., bending, and climbing stairs. 
• Work with individuals who are experiencing homelessness, addiction, mental illness, and a myriad of other issues related to homeless populations.  
• Possible exposure to communicable diseases. 
•  Some meetings with clients in the community may be necessary. 

Requirements

MINIMUM QUALIFICATIONS 

• BA/BS degree, preferably in human services, social work or related field. 
• A combination of education and experience may be substituted. 
• Certified Addictions Specialist (CAS) or Certified Addictions Technician (CAT) preferred. 
• Excellent verbal and written communication skills, and responsiveness to communication. 
• Ability to resolve conflict professionally and respectfully while maintaining composure under pressure. 
• Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds. 
• Ability to read, remember and follow precise policies and procedures. 
• Strong working knowledge of Windows software applications and ability to learn SCRIBE and Clarity systems. 
• Willingness to possibly work either Saturday or Sunday and travel between locations. 
• Ability to obtain and maintain CPR certification within 90 days of hire date. 
• Ability to pass background checks to work with individuals on probation or parole.  
• A heart and commitment to serve the needy and seeing lives changed in the name of Christ. 
• Active Driver's License as a limited amount of work-related travel may be required. 
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.?  

  BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and 'refreshment' day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings