Systems Support Technician

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA's pursuits in deep space exploration. As NASA's largest engineering solutions provider working together with NASA at centers across the United States.

We have an exciting opportunity for a Systems Support Technician to support EC4 and join the team with GeoControls, a teammate company. We are looking for a dedicated support person to assist in the providing the following services working with the EC4 Process Control and IT teams supporting offices and laboratories at Johnson Space Center Buildings 7,32 and 33. The candidate should have experience working with computers and printers in a Windows environment. The role requires a safety mindset and good organization skills and will involve troubleshooting both hardware and software issues.

The Systems Support Technician will:
Support Additive Manufacturing / 3D Printer Lab in Building 32
Watch the 3D print jobs to ensure that printers are performing as required

• Be familiar with all filament materials
  Every weekday, ensure routine maintenance including the following:
  Desiccant is dry
• All dryer boxes are full
  Printer beds are clean (both sides)
  Unused spools are bagged
  Dehumidifiers are turned on
  Trash is emptied
  Check B7 conference rooms early morning
  Make sure camera, audio, Evoko, & ClickShare devices are functioning
• No PC/Drivers updates missing
  No firmware updates needed for Logitech Rally Bar or Clickshare
  Make sure conference room phones & Logitech controller is functional
  Full reboot every Monday morning
  On-boarding & Off-boardings
  Order & setup / returns
• Processing transfers
  Printer Management
  Monitor toner stock & order as needed
• Monitor PRTG desktop for toner replacement
  Troubleshooting
  Support the logistics IT systems department
  Basic troubleshooting on IT equipment: Monitors, docking stations, & PCs
  Maintain inventory sheets
  Track IT inventory for conference rooms
  Track firmware updates
• Toner Inventory
  Loaner headset for interns
  Personal office ClickShares
• EOL technology

Requisition Qualifications:

• Requires a HS diploma or its equivalent.

Requisition Preferences:

• Knowledge of MS Windows

Why Join Our Team?

In addition to exciting career opportunities, we also have:

• Excellent personal and professional career growth
• 9/80 work schedule (every other Friday off), when applicable
• Onsite cafeteria (breakfast & lunch)
  Much, much more

For more information on our partnership with NASA at Johnson Space Center (JSC), please visit

• Proof of U.S. Citizenship or US Permanent Residency may be a requirement for this position.
• Must be able to complete a U.S. government background investigation.
  Management has the prerogative to select at any level for which the position is advertised.

Essential Functions

Work Environment

Generally, an office environment, but can involve inside or outside work depending on task.

Physical Requirements

Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).

Equipment and Machines

Standard office equipment (PC, telephone, printer, etc.).

Attendance

Regular attendance in accordance with established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.

Other Essential Functions

Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.