Digital Operations Coordinator

The Digital Operations Coordinator plays a vital role in supporting operational efficiency by managing digital tools, streamlining workflows, and improving business processes. This role focuses on ensuring day-to-day operations run smoothly through effective use of technology and digital systems. The ideal candidate combines strong organizational skills with technical know-how, creative problem-solving, and a proactive approach to improving how teams work.

Essential Job Duties And Responsibilities
The primary job duties and responsibilities of this position include but are not limited to:

Operational Systems & Process Support

• Maintain and support Microsoft 365 tools (SharePoint, Teams, OneDrive, Excel) used by operations and content teams
• Manage file structures, user permissions, and digital documentation workflows
• Assist in the upkeep of content hubs, shared drives, and other operational platforms
• Coordinate periodic updates and cleanup of reference content sources

Workflow Optimization & Implementation

• Identify inefficiencies in current operational workflows and recommend digital solutions
• Support rollouts of new tools, systems, or digital forms/processes within the operations team
• Track feedback and adoption to ensure continued effectiveness of implemented tools

Content & Communication Support

• Design and produce visually clear internal content such as reference guides, newsletters, job aids, and templates using Canva, Adobe Creative Suite, or Microsoft Publisher
• Ensure digital content is up-to-date, organized, and accessible across platforms

Training & Documentation

• Develop user-friendly SOPs, reference materials, and system "how-tos"
• Train staff on how to use operational platforms and tools efficiently
• Serve as a point of contact for operational questions related to system use and digital workflows

Project Coordination

• Support the Reference Content Manager in coordinating digital content initiatives
• Assist in managing project timelines, communication plans, and task follow-ups for cross-functional efforts involving operational tools
• Ensure all stakeholders are informed and supported throughout rollout phases

Minimum Qualifications
Listed below are the minimum qualifications required to successfully perform this role. These qualifications are necessary for someone to be considered for this position.

• Advanced proficiency in Microsoft 365 (especially Word, PowerPoint, SharePoint, and Teams)
• Experience managing file systems, document permissions, and shared content libraries
• Familiarity with basic web content updates (HTML/CSS or WordPress a plus, not required)
• Experience with digital design tools (e.g., Canva, Adobe Creative Suite, or Publisher)
• Proven ability to support operational projects with tools, training, and documentation
• Experience working in an Operations, Administrative, or Project Coordination role
• Exposure to process improvement tools or workflow automation platforms (e.g., Smartsheet, Power Automate)
• Ability to communicate technical concepts clearly to non-technical users

Essential Physical Job Functions (with Or Without Accommodation)

• Ability to perform manual data entry for up to 50% of an 8-hour workday.
• Strong analytical, troubleshooting mindset, written communication and organizational skills
• Ability to learn new software quickly and train others
• Project management skills for coordinating technology rollouts
• Communication skills for creating user documentation and training materials
• Creative abilities for design work and content creation
• Analytical thinker with strong problem-solving abilities

Americans with Disabilities Act (ADA)

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact for assistance completing any forms or to participate in the application process.

Pappas Restaurants is an Equal Opportunity Employer.