Front Desk Associate

Job Summary
We are seeking an energetic and dedicated Guest Services Associate to join our vibrant hospitality team. In this role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from arrival to departure. Your enthusiasm and attention to detail will help create memorable experiences for our guests, fostering a warm and inviting atmosphere. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a world-class guest experience.

Responsibilities

• Greet guests promptly and warmly upon arrival, providing a positive first impression of the hotel
• Manage front desk operations, including check-in, check-out, and reservation processing using multi-line phone systems
• Assist guests with inquiries, requests, and concerns, ensuring their needs are met with professionalism and efficiency
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest accommodations
• Handle guest relations by resolving issues promptly and courteously, maintaining high levels of customer satisfaction
• Support night audit procedures when required, balancing accounts and preparing reports for management
• Maintain accurate records of guest interactions, reservations, and special requests to enhance future service delivery

Skills

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, including phone etiquette and proficiency in multi-line phone systems
• Ability to handle guest complaints diplomatically while maintaining professionalism

Join us as a Guest Services Associate and be part of a dynamic team committed to delivering exceptional hospitality experiences. Your enthusiasm will help create welcoming environments where every guest feels valued and cared for

Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Expected hours: No more than 40 per week

Work Location: In person