Customer Service

Customer Service & E-Commerce Specialist

Location: Remote (2-week in-person onboarding required at start - Peachtree City, GA)

Schedule: Full-time, flexible hours

About Us

Impact Sales & Services, LLC is an independent manufacturers' sales agency representing leading product lines across Commercial & Residential Lighting, Janitorial & Facility Maintenance, Grounds Maintenance/ Tools, and additional Industrial/MRO Supplies.

Position Overview

We're seeking a Customer Service & E-Commerce Specialist to support both our customer service operations and digital product data management. The ideal candidate will be detail-oriented, organized, and capable of managing multiple priorities while maintaining excellent communication and follow-through.

Key Responsibilities

Customer Service

• Serve as the primary point of contact for customer service inquiries related to our supplier accounts.
• Answer phone calls professionally and promptly.
• Process and manage purchase orders, including manual order entry when required.
• Coordinate with suppliers to confirm pricing, lead times, and ensure order accuracy.
• Provide timely updates on order status/delays, product availability, lead times, and pricing requests.
• Collaborate with supplier teams to resolve order issues, returns, claims, or logistics concerns quickly and professionally

E-Commerce & Product Onboarding

• Support with product onboarding across distributor and supplier portals to ensure accurate and complete product listings.
• Use Excel and online distributor platforms to onboard products and data sets.
• Upload and maintain product data, including attributes, descriptions, images, technical documents, and videos.
• Ensure product content aligns with brand and distributor requirements for accuracy and compliance.
• Support internal and external teams with data validation

Qualifications

• Minimum education: High school diploma or equivalent.
• Experience: 1–3 years in customer service, and/or eCommerce data management

Technical skills:

• Strong proficiency in Microsoft Excel (sorting, formulas, formatting, and uploads).
• Experience with online distributor portals or eCommerce platforms preferred.
• Ability to manage and organize large product datasets with attention to detail.

Soft skills:

• Clear and professional communication skills.
• Strong organization and follow-through.
• Problem-solving mindset with a focus on accuracy and efficiency.