Community Impact Operations Associate

Community Impact Operations Associate

POAH Communities is an exciting and highly entrepreneurial organization committed to the preservation and excellent management of affordable rental housing. Our Data and Operations team works to support and advance the work of POAH Communities by providing key operational insight across the business. Community Impact Operations Analyst will be responsible for the overall evaluation of POAH Communities' Outcomes Initiative, a place-based model of community development to deepen our work in the communities we serve and develop within.

About The Role

Candidates must be based near one of our corporate offices in Boston MA, or Chicago IL, with regular travel across our 13-state footprint to support our properties. This role requires reliable transportation and flexibility for regular travel. Join our entrepreneurial team dedicated to preserving affordable rental housing and building thriving communities.

The role will require up to 95% travel.

QUALIFICATIONS/REQUIREMENTS
Reporting to the Performance and Special Projects Manager, the successful candidate will thrive in a team oriented environment and should possess the following:

• Strong data analysis and business operations skills. Confidence in creating and implementing effective solutions for growth areas identified by data
• Expert experience working in Microsoft Excel (Data Validation, Pivot Tables, Macros, Advanced Functions, etc.)
• 2+ years of project coordination experience in a professional environment
• Strong verbal, written, and customer service communication skills
• Experience working with Salesforce CRM
• Experience as a data system Administrator strongly preferred
• Knowledge of property management and/or resident services professions preferred
• Experience with Smartsheets a plus
• Experience with Python, SQL, and/or R a plus

RESPONSIBILITIES

• Manage existing reporting requirements for POAH Communities' Community Impact department, including building and updating monthly, quarterly and annual data reports
• Create or enhance key reporting for Community Impact department; including reporting for internal and external stakeholders such as Stewards of Affordable Housing for the Future (SAHF), peer organizations, and neighborhood partners
• Manage the expansion, adoption, and administration of Salesforce at POAH Communities run Resource Centers across the country
• Identify, define, and implement creative solutions for utilizing data to advance the goals of the Community Impact and resident services growth areas, including the design and visualization of data reports for a range of audiences
• Coordinate with stakeholders from across the company to ensure that data is accessible and metrics are well-defined
• Work with staff at POAH Communities 100+ properties across the United States to ensure reporting and submission of data is completed in a consistent and timely matter

EDUCATION: Bachelor's degree.

EXPERIENCE: At least 3-5 year(s); professional experience obtained during school considered.

BENEFITS AT POAH COMMUNITIES

At POAH Communities, we prioritize the well-being of our employees and their families. We're committed to offering a comprehensive range of rewards and benefits tailored to your diverse needs. Our package includes:

• An Extensive Benefits Package Including PPO Medical, Vision, and Dental Insurance
• Generous Time Off: 15 Days of PTO and 2 days of Personal Time in the First Year Plus 11 Paid Holidays
• Competitive 401(k) Matching, up to 4% of pay
• Wellness Program
• Flexible Spending Accounts for Medical, Dependent Care, Transit and Parking
• Tuition Reimbursement Program
• Employee Referral Incentive Program
• 12 Weeks of Paid Parental Leave
• Bereavement Leave
• Jury and Witness Duty Leave
• Company-Provided Life and Accidental Death & Dismemberment Insurance

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at

ABOUT US

POAH Communities is a mission-driven organization dedicated to building and improving communities. Beyond providing safe, comfortable, and affordable homes, we believe that well-managed housing can empower residents and serve as a platform for their success.

POAH Communities specializes in the professional management of affordable multifamily housing and currently manages over 13,000 affordable housing apartments in Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, Ohio, Rhode Island, and Washington, DC. POAH Communities has over 500 employees and is part of the Preservation of Affordable Housing, Inc. ("POAH") family.