Front Desk Receptionist

About Us

Garden of Hope Counseling is a warm, client-centered mental health practice located in Monroe, CT. We recently expanded into a beautiful 5-office suite and are seeking a reliable, friendly, and organized receptionist to support our therapists and help maintain a welcoming and professional environment for our clients.

If you enjoy helping others, keeping things organized, and working in a calm office setting, this position may be a great fit.

Position Overview

The Receptionist/Administrative Assistant is the first point of contact for clients arriving at our practice and plays a key role in ensuring smooth daily operations. This is a low-stress, steady-paced role ideal for someone who is personable, detail-oriented, and able to maintain confidentiality.

Key ResponsibilitiesFront Desk & Client Support

• Greet clients warmly as they arrive
• Answer and return phone calls and voicemails
• Assist with scheduling, rescheduling, and cancellations
• Notify therapists of client arrivals and schedule changes

Administrative Duties

• Verify insurance benefits (Aetna, Anthem, Husky, etc.)
• Send and track intake paperwork
• Organize and maintain client documentation
• Support therapists with basic administrative needs
• Maintain office supplies and manage simple office tasks

Office Management

• Keep the waiting room neat and welcoming
• Coordinate with building management for maintenance issues
• Ensure general organization of the front desk area

Qualifications

Required:

• Excellent communication and interpersonal skills
• Strong organizational abilities
• Ability to work independently and multitask
• Professionalism and confidentiality (HIPAA compliant)
• Basic computer skills (email, scheduling software, etc.)

Preferred:

• Reception or administrative experience
• Medical or mental health office experience
• Familiarity with insurance verification

(Not required — we are happy to train.)

Schedule

Monday–Thursday, 10:00am–5:30pm
(Fridays and weekends off)

Why Join Garden of Hope Counseling?

• Calm, welcoming work environment
• Supportive, down-to-earth team
• Stable daytime schedule with Fridays off
• Meaningful work supporting mental health access
• Opportunities to grow with the practice as we expand

How to Apply

Please submit your résumé and a brief cover letter describing why you would be a great fit for this role.

Job Type: Part-time

Pay: $ $20.00 per hour

Expected hours: 28 per week

Work Location: In person