Import Coordinator

The Import Coordinator is responsible for managing and executing end-to-end import operations, ensuring shipments are handled accurately, efficiently, and in compliance with all applicable regulations. The ideal candidate will be detail-oriented, proactive, and experienced with customs processes and international transportation. Proficiency in CargoWise is a must.

Benefits

• Competitive salary up to $65,000
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Opportunities for growth within a global logistics organization
• Supportive and team-oriented work environment

Key Responsibilities

• Coordinate full cycle import operations, including ocean and/or air shipments
• Create, manage, and track files within CargoWise
• Communicate with overseas agents, carriers, vendors, and internal departments
• Prepare and review documentation such as bills of lading, commercial invoices, ISF filings, arrival notices, and delivery orders
• Monitor shipment status, resolve exceptions, and provide timely updates to clients
• Ensure compliance with U.S. Customs and other government agency regulations
• Arrange inland transportation, delivery appointments, and final-mile services
• Invoice customers, reconcile charges, and maintain accurate billing records
• Provide excellent customer service and problem-solving support
• Maintain organized records and adhere to internal SOPs and industry best practices

Qualifications

• 2–4 years of import operations experience with a freight forwarder
• CargoWise experience required (intermediate to advanced preferred)
• Strong understanding of U.S. import regulations and customs clearance processes
• Experience with ocean freight, air freight, or both
• Excellent communication, multitasking, and organizational skills
• Ability to work in a fast-paced, deadline-driven environment