Network Engineer
ANS Group
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
About
You'll collaborate with peers to address customer incidents and network changes on technologies like WAN (CPE/PE), Security, LAN, mainly using Cisco and FortiGate, with some exposure to VMware and Citrix. Network tasks include implementing standard solutions for clients.
You will resolve incidents and changes within agreed SLA and KPI targets, providing technical solutions and excellent customer service.
Responsibilities
Effective ticket queue management and customer communication through web, portal, email or phone
Resolving incidents and delivering changes within company defined SLA and KPI targets, while aiming to achieve high CSAT scores
Maintaining a current understanding of all relevant company policies and procedures
Ensuring frequent personal development reviews and 121s are conducted with line manager
Managing own development plan to achieve personal and company objectives
Responsible for escalation and pro‑active chasing of vendors and external support groups where required
Responsible for participation in the team's on‑call rota if required (and following any probationary period)
Assessing and delivering network launch tasks associated to SMB and public sector orders, while ensuring any support guidance documents are kept up to date
Triage tickets within incident and change management, working on first‑time fixes and escalating more difficult tickets where required to the network or senior network engineers
Qualifications
Experience working with network incidents and changes on a managed services desk at 2nd line or similar
Experience configuring and maintaining some of (but not necessarily all):
MPLS WANs (L3VPN, DSL, BGP)
Cisco ASA’s (Route and Policy Based VPNs, Access‑Lists, NAT)
Cisco Firepower (Route and Policy Based VPNs, Access‑Lists, NAT, NGFW Security Measures (IPS, URL Filtering etc))
Cisco Routers & Switches (BGP, OSPF, MACSEC, L2VPN, L3VPN)
FortiGate (IP‑Sec, S2S and Remote access VPNs, Access‑Lists, NAT, Security Profiles)
FortiManager (Config management and delivery)
Experience in VMware ESXi (typically launching templates and connecting interfaces to port‑groups)
Experience configuring policy‑based and route‑based VPNs on Cisco ASA
Ability to be fully SC cleared with NPPV3 (without restrictions)
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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Languages
- English
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