This job offer is no longer available
IT Apprentice
PHL Group Ltd
- Welshpool, Wales, United Kingdom
- Welshpool, Wales, United Kingdom
About
_Please do not apply if you do not meet the eligibility criteria. _
* You must have a Welsh address and have lived in Wales for three consecutive years.
* You must hold English and Maths Grace C or above (or equivalent)
* You must not have a degree in an IT related field
_Previous applicants need not apply._
*About The PHL Group*
The PHL Group, based in Welshpool, is a leading third-party logistics (3PL) and fulfilment provider. We support a wide range of clients through efficient, technology-driven warehousing, order fulfilment, and distribution services. Innovation and teamwork are at the heart of what we do. As an IT Apprentice within our Technical Services team, you’ll be part of a modern, fast-paced environment where technology is essential to keeping our business running smoothly.
*Role Overview*
This is an excellent opportunity for someone looking to begin their IT career. As an IT Apprentice, you will gain hands-on experience across IT support, infrastructure, applications, and digital project delivery. You’ll work alongside experienced technicians while developing practical skills and contributing to real business operations.
*Key Responsibilities*
As part of your apprenticeship, you will support the Technical Services team with tasks such as:
* Delivering 1st and 2nd line technical support to staff and clients, helping resolve IT issues promptly.
* Assisting in the maintenance of computer systems, business applications, and IT infrastructure across multiple sites.
* Logging, managing, and following up on incidents and service requests.
* Working with third-party suppliers to help escalate and resolve technical issues.
* Creating and updating technical documentation, guides, and knowledge base articles.
* Supporting user account administration, including onboarding and offboarding processes.
* Helping to maintain business-critical applications to ensure strong performance and reliability.
* Learning to support internal order management and stock control systems (training provided).
* Assisting with new client onboarding and system integrations.
* Getting involved in eCommerce, web, and IT development projects.
* Providing support for the maintenance and improvement of web and desktop applications.
* Updating and maintaining client websites to keep content accurate and functional.
*Skills & Qualities We’re Looking For*
*Essential Skills:*
* Good problem-solving skills with an interest in IT support.
* Basic understanding of Windows systems, hardware, and common software.
* Awareness of networking concepts (training provided).
* Strong communication skills, both written and verbal.
* Ability to stay organised and prioritise tasks in a busy environment.
* Keen to learn new technologies and develop technical skills.
*Desirable Skills/Experience (Not essential):*
* Knowledge of web technologies such as HTML, CSS, or CMS tools.
* Understanding of eCommerce platforms or desktop applications.
* Exposure to order management or inventory systems.
* Experience using ticketing systems or working through incident resolutions.
* A Level 3 IT qualification or similar (or working towards one).
*Additional Information regarding the apprenticeship:*
You will be required to work in person at The PHL Group in Welshpool on a full-time basis (with time made for digital delivery of the apprenticeship programme).
If successful at interview with The PHL Group in Welshpool, you will be invited to an Apprenticeship Awareness Session with Catapwlt as an informal interview.
*Qualifications required *
GCSE (or equivalent) in Maths and English at Grade A\*-C / Level 2:
GCSE (or equivalent/higher) in an IT subject
*Training provided. *
On the job training to be provided by employer
Off the job training to be provided by Catapwlt
*Learning Provider Course *
Apprenticeship Level 3 – Digital Infrastructure Engineer Level 3
*Interview Arrangements *
If successful at interview, you will be invited to assessment at Catapwlt (via Teams to confirm eligibility) please have available proof of ID and any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform and it is a mandatory requirement to attend our Apprenticeship Awareness Session.
Additional Instructions
* Please do not apply for the position if you have a Degree within Computer Science or a similar discipline as you will not be eligible for the apprenticeship position.
* You must have GCSE pass or equivalent in Maths and English
* You must be a resident in Wales and have lived in Wales for 3 years
* The Apprenticeship will be starting early 2026, and will be delivered virtually.
Job Types: Full-time, Apprenticeship
Pay: £12.21 per hour
Expected hours: 37.5 per week
Benefits:
* Canteen
* Casual dress
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* Sick pay
Application question(s):
* You must have GSCE C or equivalent in Maths and English to apply, do you have this?
* You must reside at a Welsh address currently, and have lived at a Welsh address for three consecutive years in order to apply. Do you meet this requirement?
* You must not hold a degree in an IT related field. Do you have a degree in an IT related field?
Work Location: In person
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.