Service Advisor

JEFF WYLER of COLERAIN HONDA IS HIRING A SERVICE ADVISOR

See why the Jeff Wyler Automotive Family Was Voted Best Workplace for The Last 6 Years

Do you want to be part of a winning team, then come join our team at the Colerain Honda

Job Details:

• Commission + draw.
• Untapped Earning Potential
• Opportunity For Growth

Automotive Service Advisor - Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on their available work orders.

Automotive Service Advisor - Essential Duties

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepares work orders for needed repairs.
• Prepares a repair order showing time, cost, and labor estimates for service.
• Writes a brief description of the customer's concern about the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data before arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles by manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with the dispatcher, if necessary.
• Obtains customer's signature on repair order; provides the customer with a copy.
• Establishes customer's method of