IT Support Technician

Our client, a leading technology organization, is seeking a Client Services Technician to join their team. As a Client Services Technician, you will be part of the Support Services department supporting onsite end users. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title:
IT Support Technician

Location:
Foster City, CA

Pay Range:
$45 per hour

What's the Job?

• Provide onsite support to end users five days a week, ensuring timely resolution of IT issues
• Manage Tier 1 support requests through emails, Slack, and Jira/ServiceNow Service Desk tickets
• Track, prioritize, and resolve support tickets efficiently within the ticketing system
• Coordinate escalations to specialized IT staff when necessary
• Identify support trends and report findings to improve service quality

What's Needed?

• 1-3 years of experience in a similar IT support role
• Strong analytical and troubleshooting skills to diagnose and resolve issues
• Excellent written communication skills for support logs and documentation
• Effective time management to provide timely updates and fixes
• Customer service skills to interact professionally with employees and colleagues

What's in it for me?

• Opportunity to work in a dynamic and innovative environment
• Gain hands-on experience with a variety of software and hardware platforms
• Collaborate with a diverse and talented team
• Develop your technical and customer service skills
• Be part of a company committed to growth and excellence

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings