Desktop Support(AL)

Job description:

Job Summary
We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support and troubleshooting for end-users, ensuring efficient operation of computer systems and networks. This role requires strong customer service skills and a solid understanding of various operating systems, software applications, and IT infrastructure.

Responsibilities

• Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.
• Troubleshoot software problems and assist users with Microsoft Office applications.
• Manage computer hardware installations, configurations, and upgrades.
• Support network administration tasks including VPN setup, firewall configurations, and TCP/IP troubleshooting.
• Utilize tools such as SCCM for software deployment and management.
• Respond to help desk tickets using BMC Remedy or ServiceNow, ensuring timely resolution of issues.
• Maintain Active Directory for user