Delivery Manager- Informatics

The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the 'one hand to shake' concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals.

Requirements

Responsibilities

• Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met
• Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs
• Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically
• Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective
• Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo
• Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements
• Customer Relationship Management - establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced
• CSAT assessment and management by implementing focused improvement plans
• Contribute to Business Development - Perform