IT Support Technician

IT Support Technician

The DeLong Co., Inc is looking to add an IT Support Technician who will provide frontline technical support for end users, with a primary focus on endpoint management, hardware diagnostics, and system troubleshooting. This role is responsible for PC deployment and configuration, break/fix support, and light scripting to automate routine tasks. The position also includes cross-training opportunities in field operations including VoIP phone systems, network infrastructure, and IP camera systems. This position requires approximately 40% travel to support remote sites and field operations.

Benefits:

• The DeLong Co., Inc. offers affordable Medical, Dental, Vision, Rx, and Life insurance coverage.
• 401k with matching, FSA, and Dependent Care Accounts
• Short Term Disability, Voluntary Life and Voluntary Long-Term Disability
• Vacation and Sick Time

Pay: $25-$26/hour based on experience

Schedule: This is a full-time, hourly in-person position, Monday-Friday 8am-5pm

Essential Functions and Responsibilities of the IT Support Technician:

• Endpoint Management & Support
• • Deploy, configure, and image workstations, laptops, and other endpoint devices according to organizational standards
• Perform hardware diagnostics and repairs including component replacement, peripheral troubleshooting, and system restoration
• Troubleshoot software issues including operating system errors, application failures, and driver conflicts
• Maintain endpoint inventory and asset tracking; ensure hardware lifecycle management compliance
• Respond to and resolve help desk tickets within established SLAs
• Document solutions and contribute to the internal knowledge base
• Scripting & Automation
• • Develop and maintain scripts (PowerShell, batch, or similar) to automate routine administrative tasks
• Assist with deployment automation, software packaging, and configuration management
• Identify opportunities to improve efficiency through automation
• Field Technician Duties (Cross-Training)
• • This role includes cross-training in field operations with a focus on diagnostic and configuration work rather than physical installation:
• Configure and troubleshoot VoIP desk phones and related telephony systems
• Perform basic network troubleshooting including connectivity issues, switch port configuration, and VLAN assignments
• Configure and troubleshoot IP camera systems; diagnose recording and connectivity issues
• Support network infrastructure diagnostics as needed

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required qualifications and experience:

• 2+ years of experience in IT support, help desk, or desktop technician roles
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft 365
• Experience with PC hardware repair and diagnostics
• Basic scripting ability (PowerShell, batch scripting, or similar)
• Familiarity with ticketing systems and IT service management processes
• Strong problem-solving skills and attention to detail
• Excellent communication skills and customer service orientation
• Valid driver's license and willingness to travel up to 40% of the time

Preferred Qualifications:

• CompTIA A+, Network+, or similar certification
• Experience with endpoint management tools (Intune, SCCM, PDQ Deploy, or similar)
• Familiarity with VoIP phone systems and IP camera/NVR platforms
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs)
• Experience in industrial, manufacturing, or logistics environments

Physical Requirements:

• Ability to lift up to 50 lbs (equipment, monitors, etc.)
• Ability to work in varying environments including office, warehouse, and outdoor settings
• Travel up to 40% of the time to remote sites; may include overnight travel
• Valid driver's license and reliable transportation required

The DeLong Co., Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The DeLong Co., Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.