Front Desk Representative

About the Job

Position Summary:

The Front Desk Representative is the first point of contact for patients at our pain management clinic. This role is responsible for greeting patients, scheduling appointments, verifying insurance, handling phone calls, collecting payments, and maintaining accurate patient records. A professional demeanor, excellent communication skills, and a compassionate approach are essential to ensure a positive experience for patients dealing with chronic pain.

Key Responsibilities:

• Greet patients warmly and professionally as they arrive at the clinic.
• Answer and manage incoming calls, schedule appointments, and route messages to appropriate staff.
• Check patients in and out, verifying demographic and insurance information.
• Collect co-pays, balances, and other payments; provide receipts and maintain financial records.
• Maintain confidentiality of patient records in accordance with HIPAA regulations.
• Assist with prior authorizations, referrals, and insurance verifications as needed.
• Keep the front office and waiting area clean, organized, and stocked with necessary materials.
• Coordinate with medical assistants and providers to ensure smooth patient flow.
• Monitor and respond to emails and patient portal messages in a timely manner.
• Support administrative tasks such as scanning documents, filing, and faxing.

Qualifications:

• High school diploma or equivalent (required).
• Prior experience in a medical office setting, preferably in pain management or orthopedics (preferred).
• Knowledge of medical terminology, scheduling systems (e.g., EHR/EMR), and insurance verification processes (preferred).
• Strong customer service and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.

Working Conditions:

• Works in a clean, well-lit, ventilated area.
• Works in a high-stress environment.
• Teamwork is important.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• Must be mobile.
• Required to sit or stand for long periods of time.
• Must be able to lift up to twenty pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Jax Spine & Pain Centers:

ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida's Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician's along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.