Operations Manager

N8 Fire & Safety is seeking an experienced, growth-minded operations leader to help scale our expanding fire and life safety divisions. This role is ideal for someone with a background in growing service companies, implementing company-wide systems and processes, and overseeing construction or installation projects within the fire protection industry (fire alarm, sprinkler, kitchen suppression, ventilation, backflow, etc.).

This individual will work directly with ownership to strengthen operational workflow, optimize field and office performance, enhance customer experience, and ensure projects are delivered on time, on budget, and compliant with NFPA, IFC, and Texas fire codes.

Compensation:

$89,000 - $98,000 yearly

Responsibilities:

1. Company Growth & Operational Development

• Develop and implement scalable processes that support company growth across multiple service divisions.
• Identify gaps in current workflows and create systems to increase efficiency, consistency, and profitability.
• Assist leadership in long-term planning, forecasting, and operational strategy.
• Establish KPIs and reporting frameworks to measure field and office performance.
• Support expansion into new service lines, geographic regions, or business units.

2. Training, Development & Documentation

• Build and manage structured training programs for technicians and office staff.
• Create SOPs, onboarding packets, handbooks, safety manuals, and licensing roadmaps (e.g., FEL-K, RME-G, NICET pathways).
• Conduct ride-alongs or field evaluations to reinforce standards and identify improvement areas.
• Develop quality-control procedures for inspections, installations, and service work.

3. Project Oversight & Construction Management

• Oversee fire alarm, sprinkler, kitchen suppression, ventilation, and related life-safety projects from planning to completion.
• Coordinate with GCs, subcontractors, architects, and inspectors to ensure projects meet design, code, and scheduling requirements.
• Review plans, submittals, and scope documents to ensure accuracy and compliance.
• Conduct periodic site visits and progress checks to ensure workmanship meets company standards.
• Manage schedules, budgets, change orders, and field communication with technicians.
• Ensure timely closeout packages, inspections, and turnover to clients.

4. Compliance & Industry Standards

• Maintain strong working knowledge of NFPA codes (NFPA 13, 25, 72, 96, 17A, 2001, etc.).
• Ensure all work meets AHJ, state licensing, and local jurisdiction requirements.
• Assist with safety program development and OSHA compliance.

5. Team Leadership & Support

• Provide leadership, training, and accountability to office and field teams.
• Support hiring, onboarding, and performance evaluation processes.
• Coach team members on best practices, professionalism, and customer service.
• Foster a healthy, growth-oriented company culture aligned with N8 Fire & Safety values.

6. Customer Relations & Quality Assurance

• Support customer communication for large projects, PM programs, and service accounts.
• Ensure customers receive accurate reports, clear expectations, and quality results.
• Resolve escalated issues and maintain strong relationships with key accounts.

Qualifications:

• Proven experience scaling or managing operations within a service-based company.
• Experience overseeing construction projects or installations in the fire protection industry (or a related trade).
• Strong understanding of NFPA codes and fire/life safety requirements.
• Ability to create training programs, process documentation, and SOPs.
• Experience managing field technicians, subcontractors, or project teams.
• Excellent communication, leadership, and organizational skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency with project management tools, Gantt charts, scheduling software, and Microsoft 365.
• Bonus: Experience with licensing programs, compliance management, or AHJ coordination.

About Company

N8 Fire & Safety is a fast-growing fire protection and life safety company based in Schertz, Texas. We design, install, and service fire alarm systems, sprinklers, extinguishers, kitchen hoods, and safety equipment for some of the most recognized names in the industry. We're a young, innovative, and tech-driven team with a mission to protect what matters most — people and property. Our company culture values accountability, teamwork, adaptability, and passion. We're small but scaling quickly, and we want someone who's ready to grow with us.

Why You'll Love Working Here

• Small-business culture with big growth potential. Direct access to leadership — your ideas matter here.
• Flexible, collaborative work environment with room for creativity.
• Fast-paced, high-energy team with a shared purpose.
• Real career growth opportunities as the company expands.