Regional Manager

Who We Are

Redwood Communities, Inc. ("Redwood Communities"), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Area

Overseeing Seattle area portfolio. Areas include Port Townsend, Longview, Auburn, Kent, and Lynnwood.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 1 floating holiday.

About the Position

The Regional Manager provides strategic leadership, direction, and oversight for a portfolio of HUD and affordable multifamily housing communities. The Regional Manager ensures operational excellence, regulatory compliance, financial performance, and team development across all assigned regions. This role partners closely with executive leadership and on-site teams to uphold company standards, promote resident satisfaction, and achieve portfolio goals.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Operational Oversight

• Supervise multiple Project based HUD properties to ensure adherence to HUD guidelines, local housing regulations, and company policies.
• Conduct regular property visits and inspections.
• Support on-site management in operational issues, including leasing, resident services, maintenance, and safety.
• Monitor work orders, service requests, and capital improvement projects.

Compliance & HUD Requirements

• Ensure each property maintains compliance with HUD regulations (e.g., RNSPIRE inspections, 50059/50058 reporting, MOR, utility allowance calculations, income verifications, and rent determinations).
• Review and approve HUD submissions, budgets, and annual compliance reports.
• Stay updated on HUD policy changes and communicate these to on-site teams.

Financial Management

• Monitor property budgets, income, and expenses to meet performance goals.
• Yearly create property budgets to include forecasting operating expenses, collecting current and historical data points, evaluate income and potential HUD and Tax credit unit increases, bid procurement and capital needs, establishing rents and vacancy, and managing the entire process to completion.
• Analyze financial reports and identify opportunities to improve revenue and reduce expenses. Complete and review variance explanations monthly.
• Assist Property Managers with forecasting, budget preparation, and rent setting.
• Review delinquency reports and oversee collections efforts.

Team Leadership & Development

• Recruit, train, and mentor Property Managers and on-site staff.
• Conduct performance reviews and provide coaching.
• Weekly team and individual meetings to support metrics needed.
• Promote a culture of accountability, efficiency, and resident-focused service.

Resident & Community Engagement

• Ensure high levels of resident satisfaction and retention.
• Address escalated resident complaints and concerns.
• Support Resident Service Coordinators in delivering HUD-mandated programs (e.g., social services, community engagement).

Strategic Planning & Reporting

• Implement regional initiatives to improve occupancy, compliance, and operational efficiency.
• Prepare and present reports to corporate leadership.
• Recommend process improvements and best practices for HUD property management.

Knowledge, Skills and Abilities:

• Excellent communication skills, both written and verbal, with strong attention to detail.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders.
• Proactive, organized, and adaptable with the ability to manage multiple tasks in a fast-paced environment.
• High level of professionalism, ethics, and integrity.

Qualifications:

• At least 5 years of related industry experience.
• Bachelor's degree in business or related field.
• Knowledge of project-based Section 8, LIHTC, and other affordable housing programs; affordable housing industry certifications recommended.
• Experience with RealPage.
• Ability to understand, interpret, and apply complex funder regulatory requirements, departmental policies, and procedures, as well as operating statements and financial budgets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

• Flexibility to travel to different locations as needed.
• Valid driver's license and insurance.
• Ability to work inside and outside in various weather conditions.

Attendance: Position requires on-call status and flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.