Inside Sales Representative

About Alta Pest Control

Alta Pest Control is one of the fastest-growing pest control companies in the country, known for

premium service, customer experience, and our "Become More" culture. We deliver results with

speed, safety, and reliability across all markets. Our Inside Sales team is a core driver of our

growth—converting inbound demand, educating customers, and creating lifelong relationships.

What You'll Do

The Inside Sales Representative (ISR) is responsible for converting inbound leads, outbound

warm leads, and missed opportunities into scheduled services and new revenue. This role

requires strong communication skills, comfort with fast-paced conversations, and the ability to

follow a proven sales process that emphasizes value over price. ISRs are a key connection

point between marketing, scheduling, and field operations.

Key Responsibilities

Sales & Revenue Generation

• Convert inbound phone calls, web leads, and text inquiries into scheduled pest control services.
• Make outbound warm calls to follow up on unclosed opportunities, expiring trials, and churn reactivation lists.
• Deliver a strong value-based pitch using Alta's sales framework (value ? urgency ? price ? close).
• Execute daily call, text, and follow-up cadences using HubSpot and Zoom.
• Achieve or exceed monthly revenue, conversion, close-rate, and sales activity KPIs.

Customer Communication

• Clearly educate customers on Alta's services, pricing, safety standards, and quarterly service model.
• Maintain professional, friendly, and confident communication at all times.
• Ensure customers understand next steps, scheduling, and service expectations.
• Use one unified communication channel (Zoom) to maintain full conversation visibility.

Lead Management & Documentation

• Track all leads, calls, dispositions, and follow-ups accurately in HubSpot.
• Properly classify marketing vs. sales leads according to the new lead-tagging framework.
• Document customer needs, objections, and next steps in the CRM in real time.
• Follow all required scripts, workflows, and compliance guidelines.

Collaboration

• Work closely with the Inside Sales Manager on performance coaching, call reviews, and skills development.
• Partner with Marketing to understand campaigns, promotions, and messaging.
• Coordinate with Dispatch and Operations for scheduling accuracy and real-time service updates.
• Participate in weekly team meetings, training sessions, and skill workshops.

Requirements:

What You Bring to the Table

• Strong verbal communication and objection-handling abilities.
• Experience in Pest Control sales, call center, customer service, or appointment setting preferred.
• Ability to think quickly, adapt to customer needs, and follow a structured sales process.
• High attention to detail in CRM documentation and follow-up tasks.
• Comfortable working in a performance-driven environment with daily/weekly targets.
• Technically proficient and comfortable operating across a multi-platform communication environment, including CRM systems, unified communication tools, and internal workflow automations.

Who Thrives in This Role

• Competitors who like hitting targets and earning commissions.
• Communicators who value professionalism, empathy, and energy.
• Fast learners who want to grow into leadership or field sales roles.
• People aligned with Alta's "Become More" culture - driven, accountable, and team-oriented.

Compensation

• Base compensation will be determined based on experience and qualifications.
• Commission & bonus opportunities based on performance.
• Benefits: medical, dental, vision, 401k, PTO, and advancement opportunities.

Why Join Alta

• Full training program + weekly development workshops.
• Fast-growth company with strong career paths (Sales Coach, Team Lead, Manager).
• Modern tech stack and data-driven operations.
• Supportive leadership with clear expectations and KPIs.
• A culture built around growth, professionalism, and excellence.