Operations Manager

About the Company

Hayneville Ace Hardware is a growing, community centered Ace Hardware store with strong sales and a solid foundation. We serve residential, commercial, and institutional customers and are known as a dependable, locally owned business.

We are looking for a capable Operations Manager who can run the day to day, bring structure and consistency, and take real ownership of store execution. This role works directly with ownership and plays a key part in improving efficiency, accountability, and overall performance. This is not a desk role. This is a hands on leadership position.

The Role

The Operations Manager oversees daily store operations and leads the team to ensure smooth, efficient

and high customer service standards. You will manage people, processes, inventory, and systems while identifying and fixing operational gaps.

Key Responsibilities

Oversee daily store operations from open to close

Manage staff scheduling, timekeeping, and shift coverage

Train, coach, and hold team members accountable

Maintain store standards, merchandising, and cleanliness

Ensure accurate inventory counts and oversee ordering and receiving

Reduce shrink and improve inventory flow

Manage vendor coordination, special orders, returns, and propane operations

Handle customer issues with professionalism and sound judgment

Implement systems that improve efficiency and reduce repeated mistakes

Monitor KPIs and report performance to ownership

Support hiring, onboarding, and performance discussions

Ensure compliance with Ace standards and store policies

What We're Looking For

Retail management experience required

Hardware, home improvement, or similar industry experience preferred

Strong leadership, communication, and follow through

Comfortable making decisions and holding people accountable

Organized, dependable, and solution oriented

Able to identify problems and fix them without waiting to be told

Hands on mindset. Willing to be on the floor and lead by example

What We Offer

Competitive salary based on experience

Performance based bonuses

Paid time off

Employee discounts

Stable ownership and a supportive work environment

Opportunity to lead and grow with a respected local business

Schedule

Full time. Weekdays required. Some weekends required.