SCADA Services Engineer

Woodard & Curran is a national engineering, science, and operations firm with a simple vision for clean water, a safe environment, healthy communities, and happy people. As an employee-owned company, we strive to cultivate teams that encourage collaboration in an inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership, and flexibility. This commitment enables us to make a meaningful impact on our clients, communities, and the planet.

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities, excellent customer-facing skills, and proven hands-on experience supporting, maintaining, troubleshooting, and upgrading Supervisory Control and Data Acquisition (SCADA) systems and their underlying PLCs and control panels. In this role you will be the go-to technical expert for a diverse installed base of SCADA systems including Inductive Automation (Ignition), Rockwell Automation (FactoryTalk), Wonderware, iFix, VTSCADA and Allen-Bradley PLC platforms. Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system optimization, patch management, and implementing upgrades and enhancements on existing systems across projects of varying size and complexity. This is a customer-facing, service-focused position that requires a proactive mindset: anticipating issues before they escalate, resolving problems efficiently, and maximizing system uptime and performance while making the best use of available resources. You will regularly interact with end-users, plant operators, and internal teams to diagnose issues, explain technical concepts clearly, and deliver sustainable solutions.

Who are we looking for:

The successful candidate will join a strong team of motivated professionals who provide ongoing support and lifecycle services for municipal and industrial water and wastewater clients. You will be the primary technical resource for service contracts, maintenance agreements, and post-implementation support of medium to large SCADA installations (both standalone and multidisciplinary systems). Strong communication skills are essential, as you will interface daily with operators, plant managers, IT/OT teams, and other stakeholders. Ideal candidates are eager to deepen their expertise in supported platforms and expand into related areas such as industrial networking and OT cybersecurity.

Offering Flexible Remote/Hybrid Work/Onsite Schedule: Hybrid work schedule (consisting of office, remote, and onsite, pending project needs)

Travel & Physical Requirements:

This position involves regular travel to client facilities (typically within driving distance) for on-site troubleshooting, preventive maintenance, system upgrades, emergency response, and scheduled service visits. Regional travel up to 50–70% (mostly day trips), with occasional overnight stays required depending on call-out needs and multi-day service work.

- Must be physically able to lift and carry 40 lbs repeatedly

- Comfortable working from heights (ladders, scissor lifts, platforms) and in confined spaces

- Able to safely work on live control panels while wearing proper arc flash PPE and following NFPA 70E protocols

- Candidate must maintain a valid driver's license with no major infractions

- Candidate must maintain a valid REAL ID driver's license or other TSA-approved identification

• Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities
• Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems
• Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure
• Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime
• Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities
• Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures
• Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements
• Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required
• Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes
• Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and