Volunteer Programs Coordinator

ABOUT CITY HARVEST:

City Harvest is New York's first and largest food rescue organization, helping to feed millions of New Yorkers who struggle to put meals on their tables. During our 40 years serving New Yorkers in need, we have rescued more than one billion pounds of fresh, nutritious food and delivered it free of charge to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets across the five boroughs. This year, we will rescue and distribute more than 86 million pounds of nutritious food to our neighbors in need. City Harvest works alongside our community partners to boost community capacity, expand nutrition education, and strengthen local food systems. Since our founding in 1982, City Harvest has always been there to feed our city one day, one meal, one New Yorker at a time. 
 

JOB OVERVIEW / WHAT A TYPICAL DAY MIGHT LOOK LIKE:

• Work alongside the Associate Director of Volunteers Programs to oversee all Nutrition Culinary Education Volunteer Programming. Host bi-weekly meetings and manage the Nutrition Culinary Education volunteer programs calendar including Cooking Demos at Mobile Markets. Oversee all recruitment and retention of Nutrition Culinary Education volunteers. Work cross functionally on developing systems to streamline processes both internally and externally. 
• Work directly in the volunteer portal, an external and internal online database platform used to schedule and organize volunteering events, pull impact data, upload volunteer lists, and share reports both internally and externally with key stakeholders. 
• Respond to new volunteer inquiries via phone or email, schedule orientations and trainings. Work with the team on retaining individuals through multi-faceted appreciation strategies including thank you emails and volunteer appreciation events. 
• Work with the Volunteer Programs team on recruitment, retention, and management of volunteers at Greenmarket Rescues held at GrowNYC Greenmarkets. Serve as the Volunteer Programs lead to manage all Greenmarket Rescue volunteer leaders. Manage the Greenmarket Rescue calendar alongside the Supply Chain team. 
• Lead produce and non-perishable repacks hosting corporate and community volunteers to sort and organize food donations into family sized units to be distributed to our network of agencies. This includes weekend and evening shifts.
• Work alongside the Associate Director of Volunteer Programs to oversee mesh bag projects with corporate groups. Serve as a liaison for all corporate groups coming out to volunteer in any capacity. 
• Support cross functional team volunteer projects, including Food Show Rescues, Mobile Markets and Special Events.
• Support Community and Youth Group engagement and retention.
• Ensure volunteer programming is accessible to diverse groups and that programming highlights City Harvest's DEIB core values. 

WHAT YOUR BACKGROUND SHOULD LOOK LIKE:

• Strong written and verbal communication skills and ability to comfortably speak to donors, partners, and volunteers via phone, email, and virtually. 
• Data management & analysis skills 
• Ability to interact positively with people from different backgrounds and of different ages in a public speaking context
• Excellent customer service skills
• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Publisher and Excel)
• Familiarity with Volunteer Management and Customer Relationship Management Software
• Comfortable working in a warehouse environment 
• Flexibility, resourcefulness and ability to implement creative solutions
• Ability to project manage multiple tasks simultaneously and proactively report out
• Strong attention to detail
• Bachelors degree preferred

WHY WORK AT CITY HARVEST?

There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers the following Benefits and Rewards: 

• Competitive market salaries
• Generous time off
• Full benefits (medical, dental, vision) - employer contributions towards premiums
• Pet Insurance
• 403(b) retirement savings plan with employer-matching
• Free Mental Health Services with Better Help
• Commuter Benefits 
• Employer-provided life insurance 
• Professional development opportunities 
• Discounted staff perks (e.g., movie tickets, gym memberships, cellular plans) 

At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an Equal Opportunity Employer.