Customer Service Representative

Job Overview
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment. Bilingual abilities and experience in call center operations are highly valued. This position offers an opportunity to develop your customer support skills while contributing to a positive client experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information regarding products and services, assisting with troubleshooting and problem resolution
• Handle outbound calling campaigns to follow up with clients or promote new offerings
• Maintain detailed records of customer interactions using data entry and CRM systems
• Process transactions such as cash handling and order processing with attention to detail
• Support clients by addressing concerns, processing requests, and providing solutions that foster satisfaction
• Collaborate with team members to improve service delivery and share best practices
• Utilize Microsoft Office tools for documentation, reporting, and communication purposes
• Demonstrate excellent phone etiquette and communication skills during all interactions

Requirements

• Proven experience in customer support, call center roles, or client services preferred
• Strong communication skills, both verbal and written, in English; bilingual abilities are a plus
• Proficiency in Microsoft Office applications and general computer skills
• Ability to handle data entry accurately while managing multiple tasks simultaneously
• Experience with outbound calling and analysis skills is desirable
• Excellent phone etiquette and professional demeanor at all times
• Basic cash handling skills and typing proficiency required
• Ability to work well under pressure in a fast-paced environment
• Strong problem-solving skills with a focus on customer satisfaction

This role is ideal for motivated individuals who enjoy helping others and thrive in dynamic settings. We value diversity and encourage candidates with various backgrounds to apply.

Pay: $ $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person