Guest Services Representative

Full Salary Ranges: $ $18.93 Hourly

Anticipated Hiring Ranges: $ $17.04 Hourly

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary: Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, and events. These positions must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals. The position will work at the Greeley Active Adult Center.

Experience, Knowledge, Skills:

Minimum Requirements

• High school diploma or equivalent (GED).

OR

• Any combination of related education, experience, certifications and licenses that will result in a
  candidate successfully performing the essential functions of the job,

AND

• Possession of a valid driver's license.

Preferred Qualifications

• One (1) year of customer service, front desk, or clerical experience.
• Experience and knowledge of computer operations and use of software packages including
  Microsoft Office applications.
• Spanish/English bilingual skills.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills.
• Ability to provide courteous, responsive, and professional guest service.
• Comfortable handling cash, credit card transactions, and daily reconciliations.
• Basic computer skills and familiarity with office software and reservation systems.
• Ability to manage multiple tasks and remain calm under pressure.
• Detail-oriented and dependable with good time management skills.
• Ability to follow policies and procedures and work independently or as part of a team..

Essential Functions

• Greet guests in person, by phone, or electronically in a courteous and professional manner.
• Provides information about facility' programs s, services, policies, events, and schedules.
• Registers participants for classes, memberships, or programs using reservation software.
• Handles payments, issue receipts, and perform cash handling or reconciliation duties.
• Maintains front desk area, lobbies, and guest areas in a clean, orderly condition.
• Monitors entry and exit to ensure facility safety and access control compliance.
• Responds to guest feedback, concerns, or complaints; escalates issues when needed.
• Assists with setting up or preparing for programs or facility rentals.
• Maintains accurate logs, attendance records, and incident reports.
• Supports administrative tasks including filing, data entry, and supply inventory.
• Assists instructors or participants in programs as needed.
• Performs other duties as assigned.

Work Environment and Physical Requirements:

Work Envrionment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 49 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,