Inside Sales Representative- Counter Sales

Job description

Position: Inside Sales Representative- Counter Sales

Location: KC Branch (Lenexa, KS)

Department: Sales

Reports To: Branch Manager

Who We Are:

At Pioneer Music Company (PMC), we're not your typical distributor. We're passionate about installing human connections in a tech-connected world . We serve the low-voltage, AV, security, and networking industries and we do it with heart, hustle, and a commitment to making our customers' lives easier.

Our Detroit branch is growing, and we're looking for a team player who thrives in a fast-paced, people-first environment. If you're hungry to learn, humble enough to listen, and emotionally smart in how you communicate and support others, we want to meet you.

About the Role:

As an Inside Sales Rep, you'll be the face and voice of PMC for our walk-in, call-in, and email customers. You'll support projects from quote to close, help identify solutions, and collaborate with outside sales reps and warehouse teammates to provide outstanding customer experiences.

What You'll Do:

• Assist customers with product recommendations, quoting, pricing, and order entry
• Build relationships with integrators, installers, and partners by offering timely, helpful service
• Work closely with your Branch Manager and Outside Sales Rep to support key accounts
• Maintain product knowledge across categories (security, A/V, networking, wire, etc.)
• Help manage open orders, backorders, and vendor lead times with proactive communication
• Provide support to walk-in traffic and phone/email inquiries throughout the day
• Pitch in on inventory checks, order staging, and other warehouse needs when needed (we all roll up our sleeves here)

What We're Looking For:

• An Ideal Team Player
• Previous sales or customer service experience in the distribution or electronics industry preferred
• Experience with low-voltage/security/AV products is a plus (but we'll train the right person)
• Solid computer skills-familiarity with ERP systems or Sage a plus
• Clear communicator who's detail-oriented and proactive
• Must be a team player-we win and lose as one

Bonus Points If You:

• Have experience with CCTV, access control, networking, or pro audio/video
• Like a little friendly competition
• Can juggle multiple tasks and still smile or crack a joke under pressure

What You Get:

• A seat at a company with over 150 years of history and a fresh, people-focused culture
• Room to grow-PMC is expanding, and we love promoting from within
• Paid time off, benefits, 401(k), employee discount, and other perks
• A team that truly cares about each other and our customers

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person