Forward Deployed Engineer

About Actively AI
Our thesis is that businesses of the future will be powered by agentic human-in-loop-machines that make every business function 10x more efficient.

Actively AI is building that superintelligent machine for Enterprise GTM organizations, focused on increasing productivity per rep. We power the day-to-day for outbound teams at dozens of companies like Samsara, Ramp, Verkada, and Ironclad.

Why does this matter?
Because revenue is the ultimate fuel for businesses.
The hundreds of millions of dollars we generate for our customers enables them to employ more people, innovate faster, and deliver more value to
their
customers.

In addition to top-notch customers that love our product, our team is incredibly high caliber - the co-founders are former Stanford AI researchers and the engineering team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We're also backed by top investors, including Bain Capital Ventures, First Round Capital (seed investors in Uber, Square, Roblox, Clearbit), Lachy Groom, and Stanford AI faculty.

We have a very ambitious product and scaling roadmap, there's strong market interest in what we are doing, and it's time to put the foot on the gas. If you get excited by the thought of working really hard on these kinds of problems with a high caliber team, then Actively AI is the right place for you.

About the Role
We're extremely hands-on with customers to learn about their pain points, shape our product, and make it work for them. Today, onboarding a new customer involves data onboarding (connecting to their Salesforce, understanding their data, and transforming it into our standardized format), configuration (wiring up our system to work for them and making sure results look good), potentially structuring and starting a pilot for 2 months during which we iterate to make the product work for them and prove out ROI, and then (post converting a full contract) staying close with the customers to make sure the product is working well for them and continue iterating as needed, based off any feedback on LLM + ML model performance.

This has been working great (we have a 90%+ conversion rate from qualified pilot → paying customer and typically pay for ourselves multiple times over through ROI in the pilot alone), but this takes time and hands-on, customer-focused work.

As we scale rapidly, we're looking for exceptional Forward Deployed Engineers to join this high-leverage team. You'll work closely with customers during onboarding and pilot phases — integrating their data, customizing configurations, and iterating in real time — all while identifying opportunities to improve our tooling, deployment playbooks, and product defaults to streamline future implementations.

This is an incredibly high-leverage role since this is a huge bottleneck to our ability to scale revenue this year and next.
Day in the Life

• a Deployed Engineer at a company like Retool (work closely with customers to understand their business and get them to success)
• a Data Scientist (understanding a customer's data, decent amount of SQL, python, analyzing model performance and digging into data)
• a founder (extremely high ownership, willing to "do what it takes" to make customers succeed, motivated by customer love… right now our founders do this role themselves)
• a PM (figuring out how to improve the product and build lots of intelligence to make the product work for future customers as "out-of-the-box" as possible)

Who You Are

• Incredibly detail oriented.
  You are going to be working with multiple customers and receive multiple requests from reps, managers, directors, revenue operations, etc. and have to translate into code + manage different asks. Even when onboarding new customers, you are looking at a variety of specific columns.
• Very strong engineering, ML, and data background.
  You have great Python & SQL skills, know ML fundamentals, and interest or experience in working with LLMs. In the past, you've built things from scratch and/or learned how to develop an intuitive understanding of complex systems with lots of moving pieces.
• High autonomy, ambitiousness, and ownership.
  You're pragmatic and love to ship quickly to deliver for customers; you're excited about owning and leading a major part of our product / one of the company's top priorities.
• Excitement about being hands-on and iterating with customers.
  You're a great communicator with blend of technical & GTM skills, and you love to talk to customers and users and make them happy You're very scrappy and willing to dig in where needed. You can figure out what customers want and drill that back into their underlying pain points.
• High slope and desire / ability to learn quickly.
  You always want to learn and know how you learn best; you're able to pick up new skills (technical or non-technical) quickly and seek out the help you need.

• Stellar career trajectory
  & excited to take the next step in your path

• Ideally: 3+ years of experience in a role working very closely with internal stakeholders or customers (e.g., former founder, Data Scientist, Solutions / Forward Deployed Engineer, etc.)

• Ideally: experience in a role where you owned delivery for customers
• Ideally: experience at a hyper-growth startup or top tech company

Why Join
It's not often that you can get in on the ground floor of a well-funded startup that's scaling very fast. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. You'll also be in the trenches with an incredibly high caliber, low-ego group of people that are obsessed with building something great.

Benefits

• Competitive Early-Stage Equity
• Health, Dental, Vision Coverage
• Unlimited PTO + Recharge Days
• Catered Lunch on Tuesday & Friday w/ Dinners every day
• Fully Stocked Kitchen
• Cutting-Edge Tech & Tools
• Annual Off-sites & Monthly Events
• Commuter Benefits
• Cozy Office in NYC

The base salary range for this full-time position based in New York is: $140,000 - $180,000.
Note on Pay Transparency:
Actively AI provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Actively AI factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Actively AI leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting.
reserves the right to modify this information at any time, subject to applicable law.
Actively AI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Actively AI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.