Security Operations Center Supervisor

We're seeking a Security Operations Center Supervisor to lead daily security operations and help maintain a safe, secure environment for our associates, visitors, and facilities. In this role, you will oversee security personnel and/or contract security vendors, respond to incidents, and coordinate closely with internal teams to ensure compliance with company policies and regulatory standards.

Responsibilities

• Supervise, schedule, and direct the work of security staff and contracted security partners.

• Oversee day-to-day security operations to ensure consistent adherence to safety and security protocols.

• Partner with internal departments to address and resolve security concerns.

• Conduct routine inspections of security systems, access controls, and safety procedures.

• Respond to and manage security incidents and emergencies with professionalism and clarity.

• Maintain accurate incident reports and identify process improvements.

• Provide ongoing training, coaching, and performance feedback to security personnel.

• Support continuous enhancement of security procedures and operating standards.

Qualifications

• High school diploma or equivalent.

• 5+ years of experience in security operations, including at least 2 years in a supervisory role.

• Strong management, communication, and decision‑making skills

• Working knowledge of security systems (access control, CCTV), emergency response procedures, and safety protocols.

• Ability to remain calm, organized, and effective in high‑pressure or emergency situations.

• Associate or bachelor's degree in criminal justice, security management, or a related field.

• Professional certifications such as CPP or PSP.

• Experience managing third‑party security vendors.

• Knowledge of OSHA standards and other applicable regulatory requirements.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER  

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS  

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.