Technical Support Specialist
beBeeSupportEngineer
- Böblingen, Baden-Württemberg, Germany
- Böblingen, Baden-Württemberg, Germany
About
You will be part of a global team responsible for delivering technical support to customers. Your main objective is to manage the delivery of solutions to address customer needs, utilizing diverse skills from tactical execution to project management.
In this role, you will:
- Be recognized as the global technical support expert for semiconductor test systems.
- Accountable for global technical escalation management.
- Provide subject matter expertise in defining service and end-user documentation and training for new product introductions.
- Analyze customer health trends to proactively identify and resolve issues before they escalate.
- Responsible for defining and measuring support requirements for new product development ensuring supportability at lowest cost.
- Conduct training to propagate knowledge to all regional service organizations worldwide.
- Responsible for installed base product quality, reliability, and compatibility.
- Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to end customers.
Key Responsibilities
Your key responsibilities will include:
- Providing technical support to customers through multiple communication channels.
- Identifying and resolving complex technical issues escalated by lower-level support teams.
- Collaborating with cross-functional teams to resolve technical issues.
- Maintaining accurate records of customer interactions and issue resolutions.
- Developing and implementing process improvements to increase efficiency and effectiveness.
- Participating in on-call rotation to provide 24/7 support.
Requirements
To succeed in this role, you will need:
- Bachelor's or master's degree in electronics, electrical engineering, mechatronics, or related field.
- Ideal experience as R&D, production, or support engineer within an international environment managing cross-functional projects.
- Familiarity with electronic test equipment and understanding and troubleshooting hardware.
- Experience with optical measurement instruments (plus).
- Proficiency with Linux environments and languages such as bash, Java, or Python for scripting and automation (plus).
Benefits
We offer a competitive salary, share in our success through an exceptionally appealing bonus program, numerous subsidies, discounts, and offerings, flexible working hours, room for creativity, attractive company pension scheme, comprehensive insurance coverage, and support in emergency situations.
Working Environment
Our company has an open business culture with flat hierarchies, teamwork in an international environment, and a dynamic work atmosphere.
Languages
- English
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