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Desktop Support Analyst
Bristows LLP
- London, England, United Kingdom
- London, England, United Kingdom
About
Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Troubleshoot and support iManage Document Management system.
Assist with managing email security, archiving and continuity platforms (Mimecast or equivalent).
Handle Active Directory account management, group policy troubleshooting and permissions adjustments.
Support end‑users with hardware, printers, peripherals and remote access technologies.
Maintain ticketing system records in ZenDesk with clear and accurate documentation.
Support scheduling, room booking and setups through Condeco/Eptura.
Assist in maintaining IT asset records through Asset Sonar.
Work on user onboarding and off‑boarding, ensuring a seamless technology experience.
Provide support for legal‑focused applications including IntApp and Aderant.
Ensure compliance with security monitoring and endpoint protection tools such as CrowdStrike and Darktrace.
Escalate complex incidents and service requests to senior IT staff or vendors when required.
Support firm projects, upgrades and system deployments as needed.
Team & Role
Our IT Team provides all aspects of IT support to the firm, including desktop support, IT training, and development of internal software. The Desktop Support Analyst should have excellent interpersonal skills as the position will involve regular contact with staff at all levels across the firm. As a firm with a strong interest in advising technology clients, we support the development of new IT systems, software and ways of working, so this role would suit a strategically minded and innovative candidate. Being pro‑active and committed to getting the job done regardless of the task at hand is key, especially during busy periods. This is a largely autonomous role, so the right candidate must be self‑motivated and able to work off their own initiative. Most importantly, we’re looking for a friendly team player who can share our enthusiasm, flexible approach, and provide help with a professional manner and a smile on their face.
About Us & Working Conditions
We are based in modern offices at Blackfriars and value face‑to‑face collaboration and the social element of working relationships. A Remote Working Policy enables staff to work in an agile way – we do not monitor attendance but expect staff to spend more time in the office than out of it, typically three days a week for full‑time staff.
Values
Ambition, Bravery, Curiosity and Friendliness. These underpin all that we do across both our client work and our internal strategic decision‑making. None of our lawyers have billing targets, which means we can focus on doing the best for our clients while also having the time and capacity to assist each other in a genuinely collaborative culture.
Professional Growth
We aim to have a coaching culture with regular informal feedback to supplement the formal appraisal process. Mentoring schemes are available for fee earners while members of the HR team can provide personal coaching and guidance in non‑legal and personal management skills. Personal and professional development is valued at all levels, and we have a generous budget to meet most ad‑hoc requests for additional training.
Benefits
Our salary and bonus structure reflects our absence of billing targets and collaborative culture, and any bonus is paid as a simple percentage bonus across the whole firm. We have a flexible benefits package that is kept under regular review and is designed with the wellbeing of our staff and their families.
Diversity & Inclusion
At Bristows we are committed to championing equality, diversity and inclusion for all, and we are a proud signatory of the Law Society's Diversity and Inclusion Charter. We treat people fairly and with mutual respect, and our partner‑led Diversity & Inclusion group runs awareness‑raising and educational initiatives in addition to ensuring that our policies and procedures remain inclusive.
Desired Qualifications Experience in a professional services or law firm environment is advantageous.
Microsoft Office Suite (intermediate level and above); Office 365 expertise preferred.
Experience with iManage document management system.
Experience with Microsoft Exchange Online.
Experience with Mimecast or similar secure email gateway and archive software.
Strong communication and people skills, able to liaise confidently with fee earners, partners and business services staff.
Additional Attributes Detail‑oriented with strong troubleshooting and analytical skills.
Proactive and adaptable, comfortable supporting users in a demanding and time‑sensitive environment.
Team player with a willingness to share knowledge and contribute ideas.
Our Culture
With around 320 staff and partners in total and one UK location, we are able to maintain a friendly atmosphere where everyone can get to know each other and many policies and practices operate on a trust basis.
About the Firm
Bristows is a market‑leading law firm with a global client base across the life sciences and technology sectors. The firm has maintained its high standing in the market with the strength of our legal expertise and our unique firm culture driven by our core values.
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Languages
- English
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