Customer Service Representative

Customer Service Representative – Join a Team That Treats People Right

At Levine & Sons, we've built our reputation the same way we've built our business… by treating people well. For nearly 100 years, families across Metro Detroit have trusted our team for dependable plumbing, heating, and cooling service delivered with honesty, care, and respect. We're growing, and we're looking for a Customer Service Representative who shares those values and wants to make a real difference for the people who call us every day.

What You'll Do

As the first voice our customers hear, you set the tone for an experience that feels clean, courteous, and dependable. In this role, you will:

• Answer inbound calls with patience, empathy, and professionalism
• Make outbound calls as needed for scheduling, follow-ups, and rehash opportunities
• Help customers understand the value of our Family Plan, guiding them through the benefits and converting interested callers into members
• Verify contact information to ensure smooth scheduling and communication
• Coordinate with technicians and field teams to keep everyone aligned
• Support daily office operations with accuracy and attention to detail
• Build trust with every interaction

Who You Are

We're looking for someone who:

• Enjoys helping people and brings a steady, friendly presence to each call
• Communicates clearly and confidently
• Is comfortable with both inbound and outbound calling
• Believes in offering helpful solutions, not pushy sales
• Stays organized and handles details with care
• Works well as part of a supportive, collaborative team
• Wants to grow in a company that values long-term relationships

No industry experience? We can teach the trade What we can't teach is heart, positivity, and a strong work ethic… if you have those, you'll fit right in.

Why You'll Love Working Here

• A family-owned company with almost a century of trust behind it
• Leadership that listens and appreciates your contributions
• A team built on respect, reliability, and the Golden Rule
• Opportunities to grow your skills and advance
• A workplace where customers and employees are treated with the same level of care

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

If you're someone who takes pride in helping others and wants to build a lasting career with a company that does things the right way, we'd love to talk with you.

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person