Membership Coordinator

Job Overview
We are seeking an energetic and detail-oriented Membership Coordinator to join our dynamic team In this vital role, you will serve as the primary point of contact for members, ensuring their experience is seamless, engaging, and positive. Your enthusiasm and organizational skills will help foster a welcoming environment, manage membership processes efficiently, and support the overall growth of our community. This paid position offers an exciting opportunity to develop your administrative and customer service skills while contributing to a vibrant organization dedicated to member satisfaction.

Essential Functions:

• Processing per capita payments from members and posts for The American Legion
• Reviews and follows up on membership-based concerns and questions.
• Develop and maintain reports on membership standings.
• Coordinate the submission of award-based information the American Legion National Headquarters.
• Perform other duties as assigned.

Responsibilities

• Handle multi-line phone systems with courteous phone etiquette, directing calls efficiently and responding to inquiries promptly.
• Maintain organized records of member information through data entry, filing, and database (Personify)
• Coordinate communication with members via email or phone in bilingual capacity if applicable, ensuring clear and effective messaging.
• Uphold high standards of professionalism by demonstrating excellent phone etiquette, proofreading materials for accuracy, and managing time effectively.

Requirements

• Proven experience customer service or clerical support.
• Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and data entry skills.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Familiarity with multi-line phone systems and phone etiquette standards.
• Ability to handle sensitive information discreetly while maintaining accuracy in record keeping.
• Strong typing skills along with attention to detail for proofreading documents and managing data entry tasks.
• Knowledge of office equipment including filing systems, photocopiers, and fax machines.
• Experience in office or customer support roles that require excellent organizational skills and time management capabilities. Join us as a Membership Coordinator where your proactive approach will make a meaningful impact Bring your enthusiasm for organization and exceptional customer service to help us create an engaging environment that members love

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person