Customer Service

Browning Insurance Agency is a fast-growing, family-owned independent multi-line agency serving families, farms, and businesses across Colorado and beyond for over 10 years. We pride ourselves on proactive service, comprehensive insurance strategies, and exceptional client care. As an independent agency, we partner with numerous carriers to provide tailored, client-first solutions.

We are looking for a polished, reliable, and experienced professional to join our Longmont office as an In-Person Customer Service & Sales Producer.

Position Overview

The Customer Service & Sales Producer is responsible for delivering impeccable client service while supporting day-to-day agency operations. This position also involves quoting, presenting, and binding policies across personal, commercial, farm, and life lines.

This role is ideal for someone who is organized, confident, detail-oriented, and passionate about building long-term relationships with clients.

Key Responsibilities

Customer Service

• Provide five-star, friendly, and prompt customer service
• Respond to client calls, texts, and emails with professionalism and urgency
• Process service requests, policy changes, certificates of insurance, billing questions, and claims guidance
• Maintain detailed notes, follow-up tasks, and documentation within our CRM/AMS
• Advocate for clients by communicating with carriers and underwriters

Sales & Production

• Quote and present new insurance opportunities across home, auto, umbrella, life, commercial, farm/ranch, and more
• Proactively follow up on warm leads, remarketing opportunities, and cross-selling prompts
• Understand underwriting guidelines and carrier appetite to place clients correctly
• Bind policies accurately and on time
• Meet or exceed monthly production goals

Office & Administrative

• Support walk-in clients at our Longmont office
• Help maintain a professional, welcoming office environment
• Assist with document collection, scanning, and internal workflow tasks

Required Qualifications

• Insurance experience required (personal lines, commercial lines, or both)
• Colorado P&C license required (or willingness to obtain quickly)
• Life & Health license a plus
• Proven track record of exceptional customer service
• Strong communication, grammar, and interpersonal skills
• Highly organized, able to multitask, and detail-driven
• Comfortable working in a fast-paced environment with accuracy
• Technologically adept (CRM, quoting software, email, multitabs, digital forms, etc.)

Who Thrives in This Role

• Individuals who enjoy helping others and solving problems
• Professionals who take ownership of tasks and follow-through
• People who are comfortable learning new systems and underwriting rules
• Sales-minded individuals who enjoy building relationships
• Team players with a positive attitude and strong work ethic

Benefits & Perks

• Competitive pay structure (base + commissions)
• Paid time off
• Bonus opportunities
• In-office training and continued professional development
• Opportunity for long-term career growth within a rapidly expanding agency

Schedule

• Monday–Friday
• Full-time, in-person at our Longmont, CO office

How to Apply

Please submit your résumé and a brief note outlining your insurance experience and why you believe you'd be a strong fit for Browning Insurance Agency.

Job Types: Full-time, Permanent

Pay: From $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person