Client Payroll Implementation Specialist

The Client Payroll Implementation Specialist is responsible for ensuring a smooth and accurate onboarding experience for new clients integrating their payroll systems with LLH's benefit platforms. This role manages the full implementation process — from gathering client requirements and configuring payroll software to validating data and providing client training. Acting as the primary point of contact during the transition phase, this position ensures every client integration meets LLH's standards for compliance, accuracy, and client satisfaction.
 
 The Specialist will partner closely with internal teams to design efficient workflows, document processes, and identify areas for continuous improvement. Success in this role establishes a strong foundation for ongoing payroll and benefits administration excellence.

• Collaborate with clients to assess payroll structure, integration needs, and implementation timelines.
• Configure and customize payroll systems in alignment with LLH specifications and regulatory standards.
• Develop and manage project plans to ensure timely completion of implementation milestones.
• Conduct data validation, audits, and testing to ensure accuracy before go-live.
• Provide client and internal team training on payroll system functionalities and integration best practices.
• Serve as the main liaison between clients, payroll providers, and internal departments during implementation.
• Document processes, client configurations, and lessons learned to support ongoing system optimization.
• Partner with Compliance and Payroll teams to ensure adherence to state and federal requirements.
• Maintain accurate records, guides, and reference materials to support client onboarding and payroll operations.

• Education: Associate's or Bachelor's degree in Accounting, Finance, Human Resources, or a related field preferred.
• Experience: Minimum of 3 years of experience in payroll processing, accounting, implementation, or a related client-facing role.
• Strong understanding of payroll regulations, tax laws, and compliance standards.
• Proficiency in payroll software systems and data management tools.
• Excellent communication and project management skills.
• Strong attention to detail and analytical thinking.

• Experience with major payroll systems such as ADP, Paychex, or Workday.
• Certified Payroll Professional (CPP) or related certification.
• Experience managing multiple client implementations or integrations.
• Familiarity with HRIS systems and benefits integration processes.
• Advanced skills in Excel, reporting, and data analysis.

• Strong interpersonal and client-facing communication skills.
• Ability to manage multiple priorities and project timelines effectively.
• Analytical and technical aptitude for troubleshooting and problem resolution.
• Demonstrated ability to maintain confidentiality and ensure data integrity.
• Commitment to accuracy, compliance, and continuous improvement.

Full-time position located in Birmingham, AL with hybrid flexibility after 90 days. Collaborative team environment with Payroll, HR, and Client Engagement teams. Standard office setting with minimal physical requirements.

New Way Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. Reasonable accommodations are available for individuals with disabilities during the hiring process.