Assistant Operations Manager

Job Summary

The Assistant Manager supports the daily operations of a high-volume bowling alley, bar, and full-service restaurant. This role is responsible for supervising staff, ensuring exceptional guest experiences, maintaining operational standards, and assisting with financial and compliance responsibilities. The assistant manager acts as the Manager-on-Duty in the absence of the General Manager and plays a critical role in team leadership, service execution, and problem resolution.

Key ResponsibilitiesOperations & Guest Experience

• Assist in overseeing daily operations of the bowling lanes, bar, kitchen, and dining areas
• Ensure consistent delivery of high-quality guest service across all departments
• Address and resolve guest concerns promptly and professionally
• Monitor cleanliness, safety, and organization of the facility
• Ensure all opening and closing procedures are properly completed

Staff Leadership & Supervision

• Supervise front-of-house, bar, kitchen, and bowling staff during assigned shifts
• Assist with hiring, onboarding, scheduling, and training of employees
• Enforce company policies, service standards, and code of conduct
• Provide coaching, feedback, and corrective action when necessary
• Lead by example to promote teamwork, accountability, and morale

Bar & Restaurant Oversight

• Support proper food and beverage service in compliance with health and liquor laws
• Monitor alcohol service to ensure responsible serving practices
• Assist with inventory control for food, beverage, and supplies
• Help reduce waste and control costs through proper procedures

Bowling Alley Operations

• Oversee lane usage, party bookings, leagues, and open play schedules
• Ensure bowling equipment, scoring systems, and arcade games are functioning properly
• Coordinate with maintenance or vendors as needed

Financial & Administrative Duties

• Assist with cash handling, drawer audits, and daily sales reporting
• Monitor labor costs and assist with scheduling to meet budget goals
• Support event coordination, leagues, and special promotions
• Complete incident reports, employee documentation, and operational checklists

Compliance & Safety

• Ensure compliance with health department regulations, safety standards, and company policies
• Support inspections and corrective action plans when required
• Enforce safety procedures for staff and guests

QualificationsRequired

• 2+ years of supervisory or management experience in hospitality, restaurant, bar, or entertainment venues
• Strong leadership and communication skills
• Ability to work nights, weekends, and holidays
• Knowledge of food safety, alcohol service laws, and labor regulations
• Strong problem-solving and decision-making abilities

Preferred

• Experience in a bowling alley, entertainment venue, or multi-department operation
• ServSafe and/or alcohol service certification (or willingness to obtain)
• POS system experience and basic financial reporting knowledge

Job Types: Full-time, Part-time

Pay: From $36,500.00 per year

Experience:

• Cooking: 2 years (Required)

License/Certification:

• ServSafe (Preferred)

Ability to Commute:

• South Haven, MI Required)

Work Location: In person