Computer Systems Administrator I

Hiring range is negotiable between $65,924 and $85,689 depending on a candidate's qualifications and experience

The purpose of this position is to performs technical work in the planning, coordination, installation, maintenance and operations of PCs and laptops. Responsible for the training and support of computers and associated peripheral equipment and software. Provides technical and application support to computer users in both network and independent environments.

This job works independently, under limited supervision, reporting major activities through periodic meetings.

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Troubleshoots and resolves hardware and software issues for all City employees.
• Configures a variety of computers, peripherals, user accounts, mobile devices, and installs software and updates as needed.
• Assists with maintenance of VOIP system, including configuring users, phones, and call groups.
• Maintains daily activity in ticket tracking system; providing detailed documentation for all tickets resolved.
• Helps setup and configure a variety of technical devices in meeting spaces around the City.
• Mounts outdoor wireless Access Points and Cameras.
• Runs audio and visual equipment for biweekly City Council meetings and other special events.
• Runs and splices fiber cabling.
• Installs new network locations including cabling and server rack mounting.
• Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of hardware, software and network concepts.
• Knowledge of the techniques used in installing hardware and software.
• Understanding a variety of mobile devices including smart phones and tablets.
• Familiarity with Active Directory.
• Ability to work independently and to recognize, analyze, and solve complex problems as it relates to computers systems.
• Ability to communicate effectively, both orally and in writing, and to maintain effective working relationships with other employees.
• Knowledge and experience with Microsoft Products, including but not limited to Windows OS and Microsoft Office Professional.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's Degree in Computer Science, Engineering, Math or related discipline.
• Three years of technology support or related experience or an equivalent combination of education, training and experience.

SPECIAL CERTIFICATIONS AND LICENSES:

• Must possess and maintain a valid state driver's license with an acceptable driving history.
• Possession of an MTA or A+ Certification preferred.

PHYSICAL DEMANDS:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs medium work that involves walking, standing, stooping, jumping, dancing, stretching, or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving very close tolerances or limits of accuracy.
• Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE
The City of Goldsboro is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS
It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

Benefits Summary

The following is a summary of the City of Goldsboro benefits:

Vacation Leave: Employees earn vacation leave as follows:

Years of Service Days per Year
0 - 4 years 12
5 - 9 years 15
years 18
years 21
20 + years 23

A maximum of 30 vacation days may be carried over from one calendar year to the next. Any excess of 30 vacation days on December 31 of each year may be transferred to employees sick leave balance, provided that they have taken five (5) days of vacation in the calendar year.

Holidays: City paid holidays are New Year's Day, Martin Luther King Jr.'s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2 days) and Christmas (3 days).

When a holiday falls on a Saturday, the previous Friday shall be observed. When a holiday falls on a Sunday, the following Monday shall be observed. In order to receive a paid holiday, an employee must be on paid status before and after the holiday.

Sick Leave: Sick leave is accrued at one day per month or 12 days per year.

Employee Assistance Program
The Employee Assistance Program is available to all full-time employees and covered dependents on the employee's health insurance plan. Part-time employees who work 30 hours or more per week on a continuous year-round basis are also eligible for EAP services. Employees and dependents each receive three free visits per year. Services include, but are not limited to, financial counseling, depression, mental illness, and end of life/terminal illness.

Medical and Dental Insurance: The City of Goldsboro is fully-insured, and provides medical, dental, and vision insurance through the State Health Plan (SHP), MetLife, and Community Eye Care respectively. Medical, dental, and vision coverage is available to all full-time employees. Part-time employees who are scheduled to work 30 hours or more per week on a continuous year-round basis may, if they so desire, purchase available group health through the City for themselves and qualified dependents. The coverage for medical is the first day of the month following the date of employment and dental is effective on the first day of employment, vision insurance is effective the first day of the month following the effective date of employment. Medical insurance is provided to full-time employees at a minimal cost and pro-rated for part-time employees. The types of coverage available are individual (Employees only), Employee/Child, Employee/Spouse, and family. Dental and vision insurance is available at cost to the employee and/or his/her dependents. Premiums are paid through payroll deduction on a pre-tax basis.

Life Insurance: All regular employees are provided a basic term life insurance coverage policy in the amount of $20,000.00 at no cost.

Wellness Assistance Benefit
The City of Goldsboro offers a wellness assistance benefit of $25/month to employees. This can be used to offset the cost of dental insurance or gym membership. Employees must meet eligibility requirements for the State Health Plan and show proof of membership (if gym membership is selected).

Flexible Spending