Implementations

As Silna experiences explosive growth, we're seeking an exceptional Implementation Lead to own the customer journey from pre-sale technical demonstrations through successful pilot deployments. This is a pivotal role where you'll translate our powerful technology into tangible value for healthcare providers while establishing scalable implementation processes.

Reporting to our COO, you'll manage the full implementation lifecycle, design deployment workflows, and drive measurable outcomes for our customers. This role is ideal for someone who thrives in a fast-paced environment, excels at stakeholder management, and approaches complex problems strategically.

• Own end-to-end pilot implementation from contract through go-live, managing timelines and collecting success metrics

• Support pre-sale technical demonstrations to showcase platform capabilities and help close deals

• Design scalable deployment workflows and continuously optimize implementation processes

• Build reporting frameworks and analyze metrics to drive data-driven improvements

• Identify automation opportunities to streamline implementation and scale operations

• Lead change management across clinical, IT, and administrative stakeholder groups

• Translate complex technology into practical value through clear communication and training

• Cultivate strong partnerships with customers to ensure successful adoption

• Collaborate with Engineering, Product, and Operations to troubleshoot issues and ensure successful launches

• Represent implementation needs in cross-functional planning and strategy sessions

• Understand healthcare provider workflows and align our solution to their operational challenges

• Develop deep knowledge of customer success factors and implementation priorities

• Anticipate potential implementation roadblocks and proactively develop solutions

• Provide strategic feedback to inform product development and enhancement

• Contribute to refining implementation methodologies and best practices

• 2-4+ years in implementation, customer onboarding, or operations (healthcare experience helpful but not required)

• Proven track record of managing multiple complex projects simultaneously with exceptional organization

• Strong communication skills with the ability to translate technical concepts for diverse audiences

• Experience in stakeholder management across clinical, IT, and executive teams

• Analytical mindset with data reporting and analysis capabilities (technical coding not required)

• Customer-oriented with a passion for delivering exceptional implementation experiences

• Systems thinker who naturally optimizes workflows for scale and efficiency

• Investigative problem-solver who thrives on resolving complex implementation challenges

• Adaptable professional comfortable wearing multiple hats in a startup environment

Silna Health is a health technology company that streamlines front-end insurance workflows for healthcare providers nationwide. We reduce providers' administrative burden, allowing them to become financially fit while focusing on what they do best - providing great care to patients.

Our platform manages prior authorizations, benefit checks, and eligibility checks on providers' behalf using cutting-edge technology to reverse engineer and automate insurance workflows, supported by our talented in-house team of experienced authorization specialists.

Based in New York City, we work with healthcare providers nationwide and have raised two rounds of funding totaling $27M from Accel and Bain Capital Ventures.

• Ground-floor opportunity to shape the implementation function at a rapidly growing startup

• Work directly with the founding team and influence product deployment strategy

• Competitive compensation package including equity

• Chance to make a meaningful impact on healthcare delivery

• Fast-paced, dynamic environment that rewards technical problem-solving and client success

• Opportunity to bridge technical solutions with healthcare operations alongside brilliant colleagues

This role is perfect for a highly motivated implementation professional who wants to be instrumental in bringing transformative solutions to life. If you're ready to join a mission-driven company that's revolutionizing healthcare administration through successful client deployments, we want to talk to you.

• A rapid-paced work environment with an incredibly enthusiastic and motivated team

• The opportunity to work with customers that actually love the product

• The ability to implement technology that is materially improving health outcomes

• Hands-on experience guiding clients through their digital transformation journey

• Competitive compensation and benefits package

• 401k

• Unlimited PTO

This role is fully in-person 5 days a week in our New York City office.