Sales Administration Coordinator

John I. Haas, Inc. is an innovative, passionate, team-oriented, and customer-driven company. We succeed due to the integrity of our employees and take adding to our "family" seriously

We are an equal opportunity employer, believe in educational opportunities, and offer excellent health benefits to our employees and their families.

John I. Haas is one of the world's largest suppliers of hops, hop products, and solutions. We are a proud member of the BarthHaas Group with branches in Germany, the USA, the UK, Australia, and China. The BarthHaas Group conducts business on every continent and is a world leader in breeding, growing, processing, and marketing hops and hops products.

Position Summary:
The Sales Administration Coordinator is responsible for the proper execution of orders, based on assigned customers. This includes post-sales activities such as order fulfillment, customer service, contract management, logistics coordination, and trade finance. This position provides sales support to lead sales individuals through preparing proposals and contract management. The coordinator is a liaison between customers and various internal departments to ensure and provide customer satisfaction and proper execution of internal processes.

Primary Responsibilities:

65% Order fulfillment for hops and hop products for domestic and international customers, including product quote development, production scheduling, shipping and invoicing initiation, and addressing customer complaints if any should arise. Provides best-in-industry customer service when responding to client needs, requests, questions, in a timely and professional manner.

20% Provides sales support to the corresponding lead sales (e.g., preparing offers, disseminating information to customers including appropriate information about company products & services, managing customer contracts and inventory, coordinating product samples, etc.). Occasional client-related travel may occur.

10% Attends and participates in internal meetings and trainings related to position responsibilities, professional growth, and the company. Assists with special projects related to clients and internal processes, as requested.

5% Other duties as assigned.

Conditions of Employment:

1. Work a scheduled 40-hour work week. Ability to work in different time zones depending on location of role (i.e. East Coast).  Hours worked over 40 per week will be paid as overtime. Must be flexible and able to work additional time and weekends as business may require.
2. Must comply with all John I. Haas policies and procedures, including successful passing of a pre-employment background check and drug test.
3. Must comply with our Integrated Management System (IMS) and be trained on procedures applicable to the requirements of the position, including managing significant quality, environmental, and food safety aspects.
4. This is a remote position; the individual must be available to work Eastern Time (ET) hours.

Qualifications:

Required:

1. Excellent written, verbal, and interpersonal communication skills including ability to communicate in a courteous and tactful manner with co-workers and customers
2. Strong administrative, typing, computer and word processing skills (Microsoft Word and Excel).  Experience with office equipment and general office procedures.
3. Detail-oriented with basic mathematical and analytical skills.
4. Ability to work independently and as a collaborative team member, while managing multiple competing tasks in a busy environment
5. Strong initiative and ability to adapt to change.
6. Fluent in English.
7. Spanish fluency is required for positions that support accounts in certain regions, preferred but not required for other locations.

Preferred:

1. Bachelor's Degree or equivalent experience in related field (i.e., experience with exporting and importing).
2. Knowledge of Inco-terms or international shipping, as well as domestic shipping.
3. Experience as an ERP and CRM applications user.
4. Fluent in Portuguese.

Salary Range: $47,520 to $71,280 annually.
This range reflects the full pay scale for all roles within this position's grade. The actual salary offer will consider various factors, such as experience and, if applicable, location.

• 401(k) Plan: Includes company matching.

• Comprehensive Insurance: Medical, dental, and vision coverage.

• Employee Assistance Program (EAP): Access to confidential support services.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses.

• Insurance Coverage: Life, long-term care, long-term disability, and AD&D insurance.

• Holidays: 14.5 paid holidays annually, including 3 floating holidays to be scheduled with supervisor approval.

• Vacation: Start with a 2-week annual accrual rate.

• Sick Leave: 80 hours provided at the start of the calendar year (prorated for new hires), with up to 120 hours carried over and a maximum balance of 200 hours.

• Education Reimbursement: Support for accredited courses and educational expenses.

• Bonus Opportunities: Eligible for Annual Incentive Plan (AIP), based on company performance and achievement of individual goals.

This form indicates the general nature and level of work performed by employees with this job title. It is not designed to contain nor should it be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of all employees with this job title.