System Engineer

Systems Engineer (Tier 2/3) – Managed Services | Charlotte, NC (Hybrid)

About the Role

We're looking for a seasoned
Systems Engineer
to join our growing
BlueArmor
team in Charlotte, NC. This is a Tier 2/3 technical role designed for someone who takes ownership of their work and thrives in a self-directed environment. As part of a fast-paced Managed Services Provider (MSP) team, you'll have the opportunity to lead key initiatives—from migrations and automation to infrastructure modernization and client success.

What You'll Do

• Lead technical projects
  including server migrations, network redesigns, and cloud transitions.
• Provide presales support
  when technical discussion are needed with prospects
  .
• Manage and maintain infrastructure
  — Windows servers, networks (including firewall), and storage systems.
• Design and deploy security solutions
  , including firewall configurations, endpoint protection, and VDI setups.
• Automate and streamline workflows
  by writing scripts within the RMM (Remote Monitoring & Management) platform.
• Support and mentor Tier 1–2 technicians
  , providing escalation support for advanced issues and guiding best practices.
• Collaborate directly with clients
  , delivering clear communication and exceptional service throughout project lifecycles.
• Continuously improve processes
  , identifying areas where automation or proactive monitoring can elevate client outcomes.

What You Bring

• 2+ years of experience in a Managed Services Provider or multi-client IT environment.
• Security-first approach to your work.
• Proven expertise in Windows Server, EntraID, Microsoft 365, Azure VDI, and network infrastructure.
• Experience configuring and managing firewalls (e.g., Meraki, Fortinet, SonicWall, WatchGuard, or similar).
• Strong scripting and automation skills (PowerShell, Power Automate, etc.).
• Working knowledge of RMM tools (e.g., ConnectWise, N-able, Datto RMM).
• Excellent communication and project management skills.
• Industry-recognized certifications are a plus (A+, Security+, Network+).
• A service mindset with the ability to balance precision, performance, and personality.

Why Join Us

You'll be part of a growing team, with great opportunities for growth and leadership. We value initiative, continuous learning, and collaboration—because great outcomes happen when experts share ideas and push each other to grow. Here, your voice matters, your skills are respected, and your contributions make a visible difference every day.

Location:
Charlotte, NC — candidates must be local or willing to relocate.

Employment Type:
Full-time, work-from-home with occasional client on-site travel.

Benefits
: 401k, Health Insurance, PTO