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Solutions Architect
Supernova Technology™
- London, England, United Kingdom
- London, England, United Kingdom
About
As the Solutions Architect, you will help discover and gather client needs, and design/guide the implementation of Supernova’s SBL platform for our enterprise clients. This person will provide ongoing production support to active clients to ensure their business success. The candidate will work closely with internal and external project and technology teams to define and document system architecture, integration points, and integration specs. The candidate will oversee the system design as well as the client onboarding process from the technology perspective. To succeed in this role, good understanding of system architectures and business/operation processes are required. Responsibilities
Serve as a technical expert and trusted advisor to prospects and customers, providing in-depth product demonstrations and presentations Provide level 1 support to active clients by managing and resolving customer issues Conduct thorough technical discovery sessions to understand customer requirements, challenges, and infrastructure Architect innovative and scalable solutions that align with customer goals and objectives Prepare and deliver technical proposals, solution designs, and implementation plans Collaborate with the product team to provide customer feedback and contribute to the product roadmap Identify and document data types, rules, mapping, and conversion requirements Work with system integration and ETL processes Coordinate and design system and user acceptance testing Maintain system documentation for internal and external use Identify and escalate deficiencies in technical work and implementation plans Participate in ongoing business process standardization Provide accurate and timely project communication, status and schedule updates to internal and external stakeholders Qualifications
Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study 1+ years Solution Design and/or Technical Project Management experience At least 3 years of experience gathering/analyzing data and sub-systems for writing system requirements, performing system configuration, and creating system design diagrams Good listener, able to apply the knowledge gained effectively Proven ability to manage multiple high-profile projects in a fast-paced environment Good communication skill required Client-focused, positive and professional attitude Organized, detail oriented, accurate and responsive Prior experience in SaaS implementation and technical writing skills is preferred Our Core Values drive everything we do. At Supernova, we form, execute, and communicate new ideas that add value to our employees and customers; strive through obstacles and failures; follow-through on promises or commitments to others, accept responsibility, and answer for actions and decisions; listen to, understand, and support our employees and customers; act with speed, positive attitude, and flexibility; exceed expectations and surpass ourselves every day; join us and make an impact while growing your career at Supernova. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Languages
- English
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