Inbound Sales Advisor
SpaceandPeople Plc
- Glasgow, Scotland, United Kingdom
- Glasgow, Scotland, United Kingdom
About
SpaceandPeople are Europe’s leading destination media specialist with global billings exceeding £19m per annum.
We are seeking a highly organised, professional, and customer-focused Lead Qualifier to act as the first point of contact for inbound enquiries from businesses of all sizes – these range from small independents to international retailers and agencies acting on behalf of brands.
Your primary responsibility will be to engage with prospective businesses to gather detailed information through a structured qualification process to determine the most appropriate internal department to follow up on each individual enquiry.
The ideal candidate will have excellent communication skills, a friendly yet efficient manner, and the ability to manage a high volume of enquiries while maintaining a consistent and thorough approach to lead qualification.
Job Title: Inbound Sales Advisor
Location: Glasgow
Reports To: Head of Business Development
Key Responsibilities:
To provide a same day response to new business enquiries via phone, email, web forms and WhatsApp.
Conduct structured conversations with prospective clients using a pre-defined list of qualifying questions.
Gather and record accurate information about the business’ requirements.
Evaluate the information provided to determine sales readiness and any support they may require, such as assistance with business planning and staffing.
Allocate and forward qualified leads to the appropriate internal team.
Maintain up-to-date records of all interactions in the lead management system (full training will be provided).
Identify incomplete submissions and follow up for additional information where necessary.
Provide feedback to management on trends, common questions, or gaps in information received.
Provide weekly report summary of leads by category, by source and allocation.
Qualifications & Experience:
Strong verbal and written communication skills.
Excellent telephone manner and interpersonal skills.
Ability to follow structured scripts and procedures.
Confidence in dealing with a variety of business sizes and types.
High attention to detail and accurate data entry.
Good organisational and time management skills.
Familiarity with CRMs and lead management tools.
Experience in a lead qualifying role or first customer contact role.
Key Skills:
Professionalism and courtesy.
Analytical thinking and decision-making.
Efficiency and ability to work to deadlines.
Working Hours:
Monday to Friday 9am – 5.30pm.
*Wednesday is currently a work from home day.
Benefits:
Competitive salary – based on experience.
Training and development opportunities.
Holiday allowance with bank holidays in addition.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries: Advertising Services
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Languages
- English
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