Order Fulfillment Associate

Job Description:

The Music Shoppe is looking for highly motivated individuals to help our business grow. Founded in 1961, The Music Shoppe serves the needs of Bloomington-Normal's music community. Currently, we have three locations in Normal, Champaign, and Springfield, and our community stretches from north of I-80 to south of I-70.

The heart of our business is band & orchestra; The Music Shoppe works with over 400 schools across Illinois each week. We also carry guitars, drums, sound equipment, digital pianos, print music, and more. Additionally, we have the area's largest repair department and lesson studios. As Central Illinois' oldest and largest music retailer, we truly are a one-stop shop for any musician.

The Music Shoppe has become the area's first choice for all-things-music due to our exceptional staff. As we look to expand upon the quality of our service, we are seeking talented, self-motivated individuals.

Position Title: Order Fulfillment Associate

Location: Normal

Essential Duties and Responsibilities:

• Picking, packing, and shipping customer orders placed on the Music Shoppe website
• Communicating with online customers (providing tracking information and addressing any concerns or issues)
• Handling any other shipping needs for the Music Shoppe
• Running the store page for the Music Shoppe. This includes: Communicating/negotiating prices with customers, picking, packing, and shipping customer orders, posting new product pages on Reverb, & periodically updating pricing
• Assistance with posting new product pages on the Music Shoppe website
• Assistance with cycle counts and physical inventory counts
• Running basic inventory reports and identifying aged inventory
• Helping unload & organize large freight deliveries
• Other responsibilities as needs arise

Education and/or Work Experience Requirements:

• Required: Minimum of 2 years formal education in instrumental music or performance.
• Required: Basic computer skills, including email and word processing.
• Preferred: Minimum of 2 years experience in sales or customer service.
• Preferred: Degree in music or equivalent professional experience.
• Preferred: Proficiency with any or all of the following software: AIM Point of Sale, Google Workspace (Gmail, Docs, Sheets), Microsoft Office (Word, Excel), and Podium.

Qualities in a Successful Candidate:

• A broad understanding of music and musical instruments.
• High attention to detail.
• Strong verbal and written communication skills, particularly when interacting with customers online.
• The ability to work flexibly as part of a team or independently.
• Well organized and a self-starter.
• Basic photography skills
• A sincere desire to help customers and comfortably interact with them.
• Highly Dependable
• Eager to learn

Physical Requirements:

• Must be able to lift 50 lbs. On a regular basis
• Must be able to talk, listen and speak clearly on telephone
• Must be able to respond to texts and emails in a tone commensurate with the company's goal of premium customer service

Hours:

• Monday - Friday 10:00 am - 7:00 pm

Starting Hourly Wage:*

• $18 per hour - $21 per hour

*Depending on experience

Benefits:

• Full-Time (40 hours/week) w/ opportunity for overtime
• Six paid holidays off, including Thanksgiving, Christmas, and others.
• Health Insurance - (Premium cost shared by employer)
• Optional vision, dental, and life insurance
• $25,000 of life insurance provided by the Music Shoppe
• Earn up to 2 personal days per calendar year
• Paid vacation and sick time accrual
• SIMPLE IRA with employer matching
• Medical reimbursement
• Employee discount on gear

At The Music Shoppe, we are dedicated to cultivating a diverse, inclusive, and equitable work environment. We recognize that individuals, particularly women and people of color, may refrain from applying if they believe they are not 100% qualified for a position. We encourage applicants with varying levels of experience and backgrounds to consider applying for this position at The Music Shoppe. If you possess the skills and enthusiasm for the role, we invite you to submit your application. Your unique perspective and contributions are valued, and we believe that the right opportunity may be awaiting you.

Job Type: Full-time

Pay: $ $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please include a cover letter explaining why you are a good fit for this position.

Work Location: In person