Sales Manager

Sales Manager, Residential Trade Division

Position Overview:

A leader in the Building Materials Industry is looking for a Sales Manager to lead a team of professional Sales Consultants who are effective at building the brand within the residential trade industry. The Sales Manager will spend a significant amount of time in the field with Sales Consultants observing, coaching and networking with customers to help achieve group sales goals.

Responsibilities:

• Lead the Residential Trade Sales team in achieving sales and customer satisfaction goals and objectives.
• Growing market share through sales consultant networking, lead and referral generation.
• Achieving team profitability goals through building value and strategic discounting with error-rate control.
• Assisting sales consultants with acquiring new customers and securing initial sales opportunities.
• Developing sales consultants' ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions.
• Recruiting, selecting, on-boarding, and retaining high performing sales consultants with HR support.
• Partnering with sales consultants to represent the company at events, trade association meetings and/or builder home shows.
• Developing sales consultants to maintain exceptional level of expertise of products/services knowledge and installation guidelines to ensure accuracy of product applications.
• Ensuring sales consultants' quotes and orders accurately follow the Trade Selling Process.
• Driving customer retention and satisfaction by encouraging proactive customer engagement.
• Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant's involvement.
• Evaluating performance and providing appropriate coaching and training as necessary.
• Leveraging customer database tools to develop sales consultants' ability to manage all customer interactions.
• Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.
• Collaborating with Service/Operations teams to ensure successful after sales service requirements.
• Assisting Management with developing marketing tactics and events.
• Assisting in the development of annual budgets and monthly forecasts.
• Developing presentations to communicate progress to a variety of internal audiences.

Skills/Knowledge

• Bachelor's degree or equivalent experience.
• 5-7+ years' experience coaching sales team to meet and engage with prospective customers and demonstrate successful selling techniques, provide superb customer service and generate referrals through existing customers.
• Experience developing partnerships with other business that serve the same customers.
• Experience creating a sense of trust and reliability with internal teams and customers.
• Experience working collaboratively with company team members and customers.
• Skilled at relating to a variety of customers with a service mentality.
• Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs.
• Demonstrates strong problem-solving skills and work ethic.
• Ability to persevere through sales challenges and setbacks.
• Ability to motivate and persuade others.
• Seeks out internal experts and utilizes their knowledge.
• Able to accurately read, interpret and take-off blueprints.
• Exercises independent decision making; working well without close supervision but always keeping their manager informed.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.