Sales Operations Manager

NOW HIRING A REMOTE SALES OPERATIONS MANAGER / SALES OPERATIONS ANALYST FOR AN IMMEDIATE FULL-TIME OPPORTUNITY

STARTING SALARY OF $100,000 PER YEAR BASED ON EXPERIENCE

Fairway Corp is a national leader in the HomeServices industry, proudly operating more than 30 trusted brands across the United States. Our sales organization fuels the growth of our business, and we are seeking a highly analytical, operationally driven professional to help optimize the engine behind our call center and field sales teams.

As our Sales Operations Manager / Sales Operations Analyst, you will build the systems, processes, and insights that enable our teams to hit aggressive growth targets in a fast-moving, highly seasonal environment. You will lead workforce management, build forecasting models, improve daily sales execution, and guide the implementation of AI-driven tools that enhance speed-to-lead, conversion, and performance. If you're energized by improving outcomes through data, structure, and operational rigor—this is the role for you.

• Document, maintain, and improve sales processes across call center, lead forms, and field sales workflows
• Partner with Sales leadership to enforce SLAs, identify leakage, and drive operational discipline
• Build tools, resources, and streamlined processes that help sales teams work faster and more consistently

• Build staffing and capacity models that predict hourly, daily, and seasonal demand
• Monitor and improve key call center KPIs: occupancy, schedule adherence, abandonment, speed-to-lead, and contact rate
• Use AI and automation tools to:
• Improve routing
• Predict high-risk calls
• Identify performance gaps
• Generate actionable insights for coaching and scheduling decisions

• Build reporting in partnership with FP&A to support executives, managers, and agents
• Track conversion, contactability, speed-to-lead, productivity, and funnel-level KPIs
• Provide daily and weekly insights that inform staffing, scheduling, script refinements, and performance coaching
• Partner with Marketing to align on lead quality patterns and conversion trends

• Support script development, objection handling, and coaching frameworks
• Leverage conversation intelligence tools (such as Invoca) to identify customer trends and skill gaps
• Deploy and manage AI-powered QA tools, training platforms, and agent-assist technologies
• Build onboarding materials, documentation, and process guides to support new agent ramp-up

Requirements:

• 5–7+ years in Sales Operations, Call Center Operations, Workforce Management, Sales Analytics, or a similar role—ideally within B2C or home services
• Experience implementing or managing AI-driven tools (agent assist, QA automation, forecasting, conversation intelligence)
• Proficiency with CRM systems, call center platforms (e.g., NICE, Five9), WFM tools, and performance dashboards
• Highly analytical with strong modeling and Excel/Sheets capabilities
• Process-driven, able to build structure, documentation, and repeatable workflows
• Comfortable working cross-functionally with Sales, Marketing, and Operations
• Effective change leader with experience implementing new systems in fast-paced environments
• Technical curiosity; SQL familiarity is a plus

Why Join Our Team?

• Play a critical role in shaping the operational backbone of a national sales organizatioN
• Influence daily decision-making for leaders across 30+ brands
• Be part of a company investing heavily in AI, automation, and modern sales technology
• Collaborate with high-performing teams in a fast-moving, growth-oriented environment
• See your work directly impact sales conversion, speed-to-lead, and customer experience

Perks & Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee discounts across Fairway Corp brands
• Career advancement opportunities within a rapidly expanding organization

Equal Employment Opportunity Statement

Fairway Corp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.