Implementation Support Specialist

Role

Join Bill360 Inc as a Full-Time Implementation Coordinator in Jacksonville, FL, and immerse yourself in a dynamic, customer-centric environment. In this pivotal role, you will collaborate closely with clients, ensuring seamless software installation and fostering lasting relationships. Experience firsthand the thrill of problem-solving within a supportive and energetic team that values innovation and forward-thinking approaches. As an onsite team member, you will engage daily with passionate colleagues, all while contributing to meaningful projects that drive organizational success. This position offers an exceptional opportunity to grow professionally, sharpen your skills, and make a real impact in the software industry. If you are hungry for a challenge and eager to be part of a fun and high-performance culture, we encourage you to apply

Bill360 Inc: Our Mission

Bill360, Inc. is a fast-growing financial technology company, developing cloud-native software that automates critical financial processes. At Bill360, you'll be working in a collaborative environment alongside fintech experts who are passionate and innovative. We embrace challenge and foster creativity within a culture that helps you develop as a person and a professional. Our leadership team believes in an open-door policy and full transparency, hosting monthly town hall meetings. Bill360 doesn't just offer you a job, we offer you a chance to learn, grow, and create a career you can be proud of.

Bill360 is unable to support requirements for remote work in the following states:

California Colorado Hawaii New York Nevada Oregon Rhode Island W ashington

Essential Responsibilities

As an Implementation Specialist at Bill360 Inc, you will play a crucial role in managing the deployment and integration of our innovative products and services for both clients and internal teams. Your responsibilities will include coordinating project timelines and ensuring seamless communication among stakeholders, tackling any implementation challenges that arise to deliver successful outcomes. Collaborating closely with project managers and technical teams, you will facilitate a smooth transition from project initiation to completion, ensuring that every client receives the highest level of service and satisfaction. Your problem-solving skills, customer-centric focus, and ability to thrive in a high-energy environment will be key to driving the success of our initiatives and enhancing the overall customer experience.

Qualifications (Required Minimum Knowledge, SkillsAbilities)

To excel as an Implementation Specialist at Bill360 Inc, you'll need a mix of essential skills and qualifications. Strong organizational and multitasking abilities are critical as you'll be managing project timelines, deliverables, and milestones. Excellent communication and interpersonal skills will enable you to effectively serve as a primary point of contact for clients, vendors, and internal teams.

A fundamental understanding of software and IT systems is vital, alongside proficiency in project management tools such as Jira, Asana, or Trello, as well as the Microsoft Office Suite. Your problem-solving and critical-thinking capabilities will help you identify and troubleshoot challenges during implementation. Preferred qualifications include experience in a SaaS environment, familiarity with CRM systems like Salesforce, and knowledge of change management methodologies to enhance our processes.

Knowledge and skills required for the position are:

Project Coordination:

• Assist in planning, scheduling, and executing implementation projects.
• Monitor project timelines, deliverables, and milestones to ensure on-time completion.
• Communicate progress, risks, and issues to stakeholders and leadership.
• Support the development of implementation plans, checklists, and documentation.

Stakeholder Communication:

• Serve as a primary point of contact for clients, vendors, and internal teams during implementation.
• Facilitate meetings, document discussions, and follow up on action items.
• Provide regular updates on implementation progress and potential roadblocks.

TechnicalProcess Support:

• Work closely with technical teams to support system configuration, data migration, and testing.
• Identify and troubleshoot implementation challenges, escalating issues when necessary.
• Assist in user training and onboarding to ensure smooth adoption of new systems or processes.

Quality AssuranceDocumentation:

• Ensure all implementation activities adhere to company policies and industry standards.
• Maintain detailed documentation of project plans, configurations, and issue resolutions.
• Collect feedback and suggest process improvements to enhance future implementations.

QualificationsSkills:

• Education: Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field (preferred).
• 1-3 years of experience in project coordination, implementation, or customer success roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Basic understanding of software, IT systems, or process implementations.
• Problem-solving and critical-thinking capabilities.:
• Experience in a SaaS, IT, or consulting environment.
• Familiarity with CRM systems such as Salesforce.
• Knowledge of change management and process improvement methodologies.
• Handle additional assignments as requested by the manager