Client Experience Representative

Build the future with us

Are you driven by providing an excellent Client experience and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Client Experience Representative, you will play a key role in ensuring that our clients have all the answers they need and are provided with exceptional client service.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

The details:  You'll work Monday – Friday 8-4:45 PM. Our office is the ALICO building.

What you'll accomplish with us

As a Client Experience Representative, you'll be at the core of our mission. Here are the main responsibilities:

• Provide excellent service by taking inbound calls from policyholders/customers regarding their policy.

• We also communicate via chat and email.

• You'll share your knowledge of our policy coverages with the customer and research any questions they have.

• You'll record all information in our administration system, Life Comm.

How we'll support you:  

Our trainers will teach you the admin system, and our life insurance policies and provide regular training support as well as coaching.

What could accelerate your success in this role

We're looking for someone who:

• Is known for their exceptional Customer Service and Communication skills

• Stands out for their ability to solve problems

• Demonstrates strong ability to be organized and have great time management skills

• Has 2 years of experience in a client service role, ideally you would have call center experience.

• Ability to type a minimum of 35 WPM

• Have a high school diploma or GED

• Bilingualism in Spanish (both written and verbal communication) would be a huge asset

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;

• Competitive benefits: We also provide a comprehensive benefits package including medical, dental, vision, short and long-term disability, PTO + wellness days & wellness allowance, 401K plan with match, opportunities for advancement, bonus eligibility, and more

Apply now and get ahead of your career, where your talent really belongs 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. 

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.