Crisis Response Systems Manager

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Position Summary 

We are looking for a Crisis Response Systems Manager to join us embedded in our client's Crisis Communication and Active Threat (CCAT) team, supporting the Global Threats & Crisis Management (GTCM) team. The GTCM team employs sophisticated monitoring and notification technologies to assist the client during a crisis. The Crisis Communications Project Manager oversees projects that construct and maintain the crisis communications framework used to monitor and respond to global threats.  

In this role, you will leverage workflow and technology expertise to ensure the highest services for GTCM and across the client footprint. You will also provide technological support to a 24/7 team of analysts spread across the USA, UK, and Singapore as part of a tight-knit operation providing actionable intelligence and advice to decision makers. 

This is a full-time on-site role working in our client's Austin, TX office. The working hours are 9 am – 5 pm Monday to Friday, with the occasional out-of-hours and weekend work requirements to support crisis response. 

Essential Functions/Responsibilities 

• Manage projects to advance GTCM initiatives by leveraging technology enhancements and implementing procedural improvements by gathering and synthesizing requirements for new technology enhancements in threat intelligence feeds, platforms, and tools to ensure GTCM's operations 
• Support the CCAT and GTCM team in the administration and development of key systems, especially the Everbridge Visual Command Centre (VCC) and other tools 
• Deliver timely, sustainable, and innovative technology solutions to improve GTCM's monitoring, notifications, and threat management to include developing super-user knowledge of Everbridge, Ontic, Veoci, Jira, and crisis management tools and technology 
• Coordinate with the client's Information Systems and Technology team, external vendors, and cross-functional teams to drive development efforts 
• Build workflows, policies, and training to support crisis communications, specifically involving the client's Emergency Alerts 
• Benchmark to establish industry best practices and apply standards for the team in support of the  technology budget, tool maintenance, testing, and quality control 

Knowledge, Skills, and Abilities  

• Deep interest and/or expertise in the crisis management and business continuity fields 
• Proficiency with Wrike project management software 
• Advanced presentation and visual creative skills in Keynote or similar presentation software 
• Advanced written and verbal communication skills 
• Experience in providing concise briefings to management with short turnaround times 
• Ability to distil complex ideas into simple tasks and execute efficiently and effectively 
• Experience building partnerships and working with others to meet shared objectives 
• Organized, methodical, and detail-oriented in all aspects of work 
• Exceptional time management skills with the ability to multitask and prioritize work 
• Capable of anticipating challenges and proposing solutions
• Willingness to travel occasionally. 

Qualifications 

• Bachelor's degree or relevant experience in a related field 
• Experience with crisis management systems (Everbridge/VCC, Ontic, Veoci, Jira or similar systems) 
• Minimum of 3 years' experience in corporate security, crisis management, and/or project management 
• 2+ years of Project Management experience 
• Technical experience in mass notification tools (preferably Everbridge) 

Nice to have  

• Experience within a global security team (e.g. threat monitoring, travel security, or crisis management) 

• Salary: $107,100 Annually
• Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending