Field Service Maintenance Technician II

Nordson Packaging , a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
• Provide Remote Technical Support to assigned Top customers.
• Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system.
• Complete Corrective Action Reports for all Warranty issues.
• Conduct formal and informal training classes.
• Complete accurate service reports/service tickets after customer visits in a timely manner.
• Responsible for auditing, documenting and updating customer installed base line survey information for our database.
• Report any customer complaints about our equipment performance to assigned Field Service Supervisor.  
• Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering.
• Upsell customers on aftermarket parts or services (eg TrueBlue PM Program).  
• Participate in ongoing training of our products.  

• College degree in a Technical Program.  

• Strong Mechanical & electrical knowledge/understanding. 
• Strong knowledge of pneumatic & hydraulic systems/components.
• Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
• Familiarity with using common tools and equipment (i.e. Multi-Meter).
• Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC).
• Comfortable working onsite alone with tools to assist customers.
• Comfortable with upselling customers on new products and technologies. 
• Effective clear concise oral & written communication skills.
• Home office space.
• Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.
• Available to travel ~75% of the time.