General Manager

Rancho Cucamonga, CA8776 Base Line Rd Ste A, Rancho Cucamonga, CA 91701, United States of America
Pay : $ $23.50

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. This position will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

• Staff Management

• Schedule staff and ensure all shifts are covered.

• Ensure staff is providing exceptional customer service at all times.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.

• Manage progressive discipline and termination as needed.

• Lead by example with involvement in all front desk related activities.

• Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system, tour and sign up new members, log amenities and communicate updates or events to members and guests.

• Facilitate all member requests and help to resolve any member issues and questions.

• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

• Ensure the front desk area and lobby clean and orderly.

• Participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re-racking weights

• Ensure safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.

• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

• Authorize expenditures and refunds. Make daily