Operations Manager

About Changing Places

Changing Places supports seniors and families through significant transitions that include downsizing, moving, organizing, estate clear outs, and age in place modifications. These moments require compassion, professionalism, and excellent service. Our team provides steady guidance during what can be emotional and time sensitive situations. We are committed to delivering high quality support that honors each client's needs.

About the Role

The Operations Manager is a key leadership position responsible for ensuring that client projects and daily operations run smoothly. This role leads staff, manages logistics, improves systems, and serves as the central connection between clients, team members, and company leadership. The work is dynamic and fast paced, with seasonal rhythms that require flexibility and strong decision making.

This role is ideal for someone who enjoys building and improving systems, keeping many moving pieces organized, and supporting a team to perform at its best.

What You Will Do

Operational Leadership

• Lead daily operations to keep client projects and service activities moving efficiently
• Oversee scheduling and staffing for part time and field employees
• Maintain structure and consistency in workflows
• Strengthen processes and documentation to support growth and improve quality
• Balance immediate operational needs with long term improvements

Team Leadership and Development

• Coach staff and support accountability and collaboration
• Provide clear expectations and follow through
• Conduct performance reviews and offer meaningful feedback
• Foster a service oriented, mission centered team environment

Client Service Excellence

• Communicate with clients and support them through emotionally sensitive transitions
• Anticipate needs and resolve challenges with empathy and clarity
• Ensure that each client receives a smooth and professional experience

Strategic Contribution

• Work closely with leadership to move the company vision into daily action
• Identify trends, opportunities, and process improvements
• Use data, performance indicators, and past results to guide recommendations

What We Are Looking For

Experience and Skills

• Experience managing operations in a service oriented or shift based environment
• Strong ability to supervise part time and field staff and keep schedules on track
• Confidence in documenting, improving, and standardizing processes
• Skill in client facing communication including conflict resolution and problem solving
• Ability to use tools such as Slack, Google Workspace, Monday dot com, CRM platforms, and MS Office
• Comfort learning new systems and adapting processes as business needs evolve
• Strong project management skills, including prioritizing and delegating

Behavioral Traits

• Structured, detail focused, and steady under pressure
• Collaborative and confident with the ability to hold others accountable
• Curious and proactive with a desire to understand systems and improve them
• Mission minded and motivated by supporting clients and the team
• Calm, solutions oriented, and able to manage shifting priorities
• Professional and clear in difficult conversations

Work Style

• Enjoys problem solving and navigating complexity
• Comfortable leading teams in both structured and fluid situations
• Values collaboration, accountability, and service
• Able to work within seasonal rhythms that include busy summer periods and lighter winter weeks

Compensation and Benefits

• Base salary between $50K - $55K per year
• Performance based incentive tied to measurable operational outcomes including client satisfaction and process improvement
• Opportunities for growth that include milestones for salary review or promotion based on results
• Paid time off, holidays, and professional development opportunities

How to Apply

Please submit your resume along with a brief statement sharing why this role aligns with your strengths and work style.

Pay: $50, $55,000.00 per year

Benefits:

• Paid time off
• Professional development assistance
• Work Location: In person