L1-Desktop Support Technician

Position Title Deskside Support Engineer

Location Dallas, USA

Job Type Full Time

Shift Availability General Work from Office

Key Responsibilities Details

Provide deskside support for end user devices including desktops, laptops,

mobile devices, printers, and network peripherals. Troubleshoot hardware and

software issues across Windows, macOS, and standard enterprise

applications. Perform system imaging, hardware upgrades, and replacements.

Manage asset inventory and ensure timely updates. Coordinate with L2/L3 and

infrastructure teams as needed. Support video conferencing equipment and

meeting room setups. Proven experience in deskside or IT support roles.

Strong knowledge of Windows 10/11, macOS, MS Office 365, and common

enterprise tools. Familiarity with remote support tools (e.g., SCCM,

TeamViewer, Any Desk, ServiceNow, etc.) Excellent communication and

interpersonal skills. Ability to work independently in a distributed team

environment. Willingness to participate in an on call rotation, including

evenings/weekends (occasionally). ITIL knowledge or certification is a plus.

Required Skills & Qualifications Details

• Education: Bachelor's degree in computer science, Information Technology, or related discipline
• Experience: 2-3 years in IT Service Desk or technical support role
• Knowledge: Proficiency in remote support tools & ticketing systems
• Skills: Strong problem solving, communication, and customer service skills
• Tools: Experience with ticketing tools like ServiceNow, BMC Remedy, or Fresh service
• Technical: Basic networking knowledge (TCP/IP, DNS, DHCP, VPN), Certifications/trained likes of Microsoft Certified Professional (MCP), or equivalent Exposure to MDM tools (e.g., Intune, JAMF)
• Other: Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment

Job Type: Contract

Pay: $25.00 per hour

Expected hours: 40 per week

Work Location: In person